Abridge · 4 months ago
Partner Success Director - Key Accounts
NYC Office
Full-time
Onsite
Lead/Staff, Director/Executive
$135K/yr - $151K/yr
5+ years expAbridge is a healthcare technology company focused on enhancing medical conversations through AI. The Partner Success Director will ensure customer satisfaction and expansion of solutions, working closely with clinicians and stakeholders to support their needs and drive product utilization.
Artificial Intelligence (AI)Health CareIntelligent SystemsMachine LearningMedical
Responsibilities
Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers
Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes
Understand user workflows, pain points, and objectives to align our solutions with their needs
Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions
Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions
Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives
Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans
Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions
Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI
Track customer expansion metrics and contribute to revenue growth targets
Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements
Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience
Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories
Qualification
Required
Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager
5+ years of experience working in or with enterprise health systems
Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians
Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels
Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
Strong problem-solving skills, with a proactive and results-oriented mindset
Ability to multitask and manage multiple client relationships simultaneously
Strong organizational and project management capabilities
***This role requires up to 20% travel***
Preferred
Familiarity with CRM software and customer success tools is a plus
Benefits
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
Company
Abridge
Abridge is an AI-driven platform that transforms patient-clinician conversations into structured clinical notes for healthcare industries.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$757.5MKey Investors
Spark CapitalIKS HealthWittington Ventures
2025-06-24Series E· $300M
2025-02-17Series D· $250M
2024-02-23Series C· $150M
Leadership Team
Jonathan Lydon
VP People
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase