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Waymark · 4 months ago

Outreach Specialist / Care Coordinator - Chicago, Illinois

Chicago, Illinois

Full-time

Hybrid

New Grad, Entry Level

$23.08/hr - $26.20/hr

Waymark is a team dedicated to enhancing healthcare for individuals with Medicaid benefits. The Outreach Specialist/Care Coordinator will serve as the first point of contact for patients, fostering trust and connecting them with healthcare resources while collaborating with a multidisciplinary care team to improve patient health outcomes.

Health CareHospital

Responsibilities

Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals to care team members telephonically, via SMS, via video, or in-person

Foster trust and improve patient engagement rates through effective, empathetic, and credible patient communication

Collect, review and analyze patient data from Electronic Health Records (EHRs) or other data sources to assist monitoring and prioritization of patient care and to improve utilization of preventative care

Communicate with primary care providers through multiple avenues (potentially including EHR messaging and in-person meetings with providers to review patient updates)

Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare facility providers

Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Clinical Social Workers, and Community Health Workers) to support coordinated patient care

Accurately document each patient encounter in detail

Collaborate with the Waymark support team to test and refine internal workflows and co-design more efficient processes for supporting patient care

Qualification

Electronic Health RecordsHealthcare delivery experienceCare coordinationCustomer service experienceMultilingual capabilitiesEmpathyTechnology navigationVerbal communicationWritten communicationOrganizational skills

Required

Excellent verbal and written communication skills

Comfort tailoring communication to credibly and concisely communicate with primary care physicians and to communicate with patients in an empathetic and accessible manner

Highly organized and self-motivated to work independently and manage schedules efficiently

Customer service and/or sales experience

Experience with Electronic Health Records

Experience in a healthcare delivery setting, preferably communicating with medical providers

Passion for working with diverse communities in an empathetic, inclusive, and professional manner

Friendly, energetic, and enthusiastic personality with a client service orientation

Comfort navigating a variety of technology platforms including Google Workspace

Reside in Greater Chicago, and have regular access to a car to facilitate travel within the region

Preferred

Experience in care coordination, patient outreach, call center or working in an outpatient clinic or doctor's office

Multilingual capabilities

Knowledge of managed care / health insurance

Knowledge of Chicago, Illinois, communities and Medicaid populations

Benefits

Stock Options: Opportunity to invest in the company’s growth.

Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.

Incentive Program: Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes.

Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.

Life Insurance: Basic life insurance to give you peace of mind.

Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.

Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.

Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.

Commuter Benefits: Convenient options to support your commute needs.

Professional Development Stipend: A dedicated stipend supports professional development and growth.