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NISC · 4 months ago

Intern - Broadband Support

Lake Saint Louis, MO

Internship

Onsite

Intern

Start in 2026 Summer

NISC specializes in developing and deploying enterprise level and customer-facing software solutions for utilities and telecoms across North America. They are seeking an intern for their Broadband Support division to provide customer support, assist with support cases, and collaborate with software engineers on issue resolution.

ComputerSoftware

Growth Opportunities

Responsibilities

Provides superior customer support to internal and external customers in all encounters

Create and route support cases

Assist with maintaining and organizing electronic documents

Assist with upgrade requests

Assist with iVUE Connect Marketing new form updates

Assist with building cases for funding issues

Assist with maintenance of Provisioning audit exceptions

Utilizes all support tools as directed

Qualification

Customer supportResearch skillsPC skillsProblem-solvingProfessionalismCommunication skillsTeamworkAdaptabilityOrganizational skillsTechnical communication

Required

Provides superior customer support to internal and external customers in all encounters

Create and route support cases

Assist with maintaining and organizing electronic documents

Assist with upgrade requests

Assist with iVUE Connect Marketing new form updates

Assist with building cases for funding issues

Assist with maintenance of Provisioning audit exceptions

Utilizes all support tools as directed

Strong customer orientation

Excellent research and problem-solving skills with a strong attention to detail

Strong verbal and written, interpersonal, and communication skills

Ability to work independently, as well as in a team environment

Ability to effectively adapt to change

Strong PC skills

Ability to organize and prioritize

Ability to interact in a positive manner with internal and external contacts

Ability to convey technical solutions to both technical and non-technical users

Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality

Commitment to NISC's Statement of Shared Values

Candidates must be in school and working towards the completion of an Associate or Bachelor's degree in a computer/business related field

Company

NISC

Glassdoor4.3

National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers.

Founded in 2000