First Soft Solutions LLC · 4 months ago
Unified Cloud L2 Desktop Support
Jersey City, NJ
Full-time
Onsite
Mid LevelFirst Soft Solutions LLC is seeking a Unified Cloud L2 Desktop Support specialist to handle escalated technical issues and manage a cloud-based desktop environment. The role involves troubleshooting, performance monitoring, collaboration with advanced teams, and documentation to enhance support efficiency.
Information Technology & Services
Responsibilities
Handle escalated issues: Resolve complex technical problems that have been escalated from Level 1 support, such as advanced software, hardware, or network issues
Advanced troubleshooting: Perform in-depth diagnostics on virtual desktops, applications, and cloud-related infrastructure to identify and solve root causes
Cloud desktop management: Manage the virtual desktop environment, which may include user provisioning, deploying software, and configuring settings within the cloud platform
Performance monitoring: Utilize monitoring tools to oversee system health and performance, addressing potential problems before they disrupt end-users
Collaboration with L3 teams: Work with Level 3 engineers and other specialized teams (e.g., network, security) to resolve the most critical and complex incidents
Documentation and knowledge sharing: Document solutions, create knowledge base articles, and provide guidance to Level 1 technicians to improve overall support efficiency
Monitor system health, troubleshoot incidents, ensure high service availability
Deploy cloud infrastructure, automate workflows using DevOps best practices
Manage CI/CD pipelines, configuration tools, and version control systems
Collaborate with development teams for seamless code and environment deployments
Perform root cause analysis and lead incident resolution efforts
Optimize system performance, enforce security, and compliance across environments
Mentor junior team members, ensure adherence to operational standards
Create documentation, SOPs, and dashboards for effective service management
Engage in capacity planning, scalability, and cost optimization strategies
Drive reliability, availability, and improvements as operational excellence leader
Qualification
Required
Handle escalated issues: Resolve complex technical problems that have been escalated from Level 1 support, such as advanced software, hardware, or network issues
Advanced troubleshooting: Perform in-depth diagnostics on virtual desktops, applications, and cloud-related infrastructure to identify and solve root causes
Cloud desktop management: Manage the virtual desktop environment, which may include user provisioning, deploying software, and configuring settings within the cloud platform
Performance monitoring: Utilize monitoring tools to oversee system health and performance, addressing potential problems before they disrupt end-users
Collaboration with L3 teams: Work with Level 3 engineers and other specialized teams (e.g., network, security) to resolve the most critical and complex incidents
Documentation and knowledge sharing: Document solutions, create knowledge base articles, and provide guidance to Level 1 technicians to improve overall support efficiency
Monitor system health, troubleshoot incidents, ensure high service availability
Deploy cloud infrastructure, automate workflows using DevOps best practices
Manage CI/CD pipelines, configuration tools, and version control systems
Collaborate with development teams for seamless code and environment deployments
Perform root cause analysis and lead incident resolution efforts
Optimize system performance, enforce security, and compliance across environments
Mentor junior team members, ensure adherence to operational standards
Create documentation, SOPs, and dashboards for effective service management
Engage in capacity planning, scalability, and cost optimization strategies
Drive reliability, availability, and improvements as operational excellence leader
Company
First Soft Solutions LLC
When you hire First Soft Solutions, you're hiring a strategic technology consulting partner committed to helping you meet your unique business and technology objectives on time, on budget and with an optimal experience.
Founded in 2006
51-200 employees
H1B Sponsorship
First Soft Solutions LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (5)
2022 (9)
2021 (11)
2020 (11)
Funding
Current Stage
Growth StageCompany data provided by crunchbase