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HUB International · 4 months ago

Account Executive, Employee Benefits

Newport Beach, CA

Full-time

Onsite

Mid, Senior Level

$105K/yr - $125K/yr

5+ years exp

HUB International is a leading insurance brokerage firm that provides innovative insurance solutions to clients. The Account Executive is responsible for developing and managing relationships with employee benefit clients, ensuring their needs are met through effective account management and strategic planning.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Manages assigned book of business, develops client relationships and meets strategic objectives to grow and retain clients

Helps to develop and implement client’s benefits strategies

Prepares a plan for each account to identify what and how short and long term needs may be met

Interfaces with the client at both the HR Manager/Director as well as the C-Suite level to understand the customer's overall objectives and requirements

Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance

Ensures all services are implemented according to established project plans and all client deliverables meet quality standards

Acts as the “quarterback” directing the account team, which may be comprised of an Account Representative(s) and Benefit Analyst(s) on all client work and deliverables

Ensures account team is executing deliverables according to standards and best practices

Coaches and mentors the account team and provides direction to the team on:

RFP and marketing process, including which carriers to include in marketing and negotiating rates with carriers

Strategies for new and renewing plans

Pre-renewal and renewal timelines, project plans, meetings and presentations

Working with clients to identify the possibility of wellness initiatives; pulls in the Wellness Consultant/team to develop alternatives, determine specific plans and implement

Offering and implementing value-added services

Developing client’s 3-5 year strategic plan as well as the annual planning calendar and ensuring successful execution

SPD wrap documents and 5500 filings

Strategies and execution for ACA requirements, COVID and new administration legislation

Provides Client’s experience reporting requirements

Carrier and vendor management

Communications

All aspects of executing Open Enrollment

Provides direction on contribution modeling with Benefit Analysts

Is the team point person regarding escalation of issues or activities that the customer encounters with benefits programs and services

Understands and can explain all aspects of carrier renewals for assigned clients

Prepares and conducts financial, technical and product presentations and demonstrations

Shares ideas and customer needs throughout all phases of service life cycle (plan, design, integrate, install, manage)

Keeps current on changes in legislation impacting employee benefit programs and communicates with clients on these changes

Is well educated on all HUB products and services

Coordinates with the producer on any out-of-scope services

Qualification

Client Relationship ManagementEmployee Benefits KnowledgeCA Life Agent LicenseProject ManagementAnalytical SkillsProblem SolvingMicrosoft Office SuiteCustomer ServiceLeadershipTeam Player

Required

5+ years of related experience within a brokerage environment

Must hold a valid CA Life Agent license

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions

Project Management – Able to develop and manage project plans; Communicates changes and progress; Completes projects on time and budget

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

Industry Knowledge – Strong knowledge of employee benefits products and services and how they are delivered to clients; knowledge of related legislation such as ACA, COBRA and HIPAA

Analytical – Evaluate numerical and qualitative data to recommend the best alternatives to clients

Computer Skills – Use of Microsoft Word, Excel and PowerPoint to create effective presentations and exhibits

Relationship Management –Develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients' needs

Team Player – Effectively works with team

Leadership – Demonstrates leadership skills; sets example for others to follow. Effectively coaches others in developing their skills and abilities

Provides feedback to and solicits feedback from the team

Some travel required