Customer success manager, strategic jobs in United States
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Watershed · 2 months ago

Customer success manager, strategic

positionNew York, NY
timeFull-time
remoteHybrid
senioritySenior Level
date7+ years exp

Watershed is the enterprise sustainability platform, serving notable clients like Airbnb and FedEx. As a Strategic Customer Success Manager, you will work with Fortune 500 customers to leverage sustainability data for business transformation and drive retention and growth.

Cloud Data ServicesInformation TechnologyInternetSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Own success for a small set of high-value customers, driving retention, growth, and impact
Build trusted executive relationships, showing how sustainability data drives strategy
Lead planning and governance with customers through roadmaps and executive reviews
Represent the customer internally to shape product priorities and strategy
Navigate complex customer organizations and coordinate internal teams to deliver value

Qualification

Enterprise SaaS experienceExecutive relationship buildingChange managementC-suite communicationCommercial fluencyHighly organizedCuriousAdaptable

Required

7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts
Proven success building executive relationships and driving retention and expansion
Strong communicator with C-suite presence, able to link sustainability data to strategy
Skilled in change management, helping large organizations adopt new ways of working
Commercially fluent, partnering with Sales on renewals and growth
Highly organized, managing multiple enterprise accounts while driving outcomes
Curious and adaptable, eager to make sustainability data the next frontier of business intelligence

Company

Watershed

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Watershed serves as an enterprise climate platform utilized by companies to assess, report, and address their carbon emissions.
dateFounded in 2019
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://watershed.com

H1B Sponsorship

Watershed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (6)
2022 (4)
2021 (1)

Funding

Current Stage
Growth Stage
Total Funding
$253.5M
Key Investors
Greenoaks
2026-01-06Series Unknown· $14.5M
2024-02-01Series C· $100M
2022-06-16Series B· $55M

Leadership Team

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Avi Itskovich
Co-Founder
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Christian Anderson
Co-Founder
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Recent News

PR Newswire
BizClik Announces Watershed-Led AI & Sustainability Workshop at Net Zero Summit 2026
2026-01-07
GlobeNewswire
Watershed to Lead AI & Sustainability Workshop at Net Zero Summit 2026
2026-01-07
SV Angel
SV Angel Portfolio
2025-12-02
Company data provided by crunchbase