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SUN PHARMA · 2 weeks ago

Associate Director, Sales Operations

Hawthorne, NJ

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$164K/yr - $182K/yr

7+ years exp

SUN PHARMA is a company in the generic pharmaceutical industry, seeking an Associate Director of Sales Operations to lead product launch execution and manage key industry trade shows. The role involves overseeing a cross-functional team to ensure launch readiness, customer service excellence, and effective trade event management.

Biotechnology

H1B Sponsor Likely

Responsibilities

Lead planning and execution of generic product launches and ensure successful commercialization

Coordinate with Portfolio, Supply Chain, and Sales etc. to ensure launch readiness

Develop and manage launch trackers, timelines, and risk mitigation plans

Monitor competitive launch intelligence and identify market entry windows

Lead and supervise the customer service team to ensure accurate order fulfillment and issue resolution

Conduct and lead daily order review meetings with supply chain, customer service, and warehouse teams

Drive operational excellence and ensure high service levels for key accounts and customers

Oversee daily order processing and customer fulfillment in collaboration with Customer Service and Logistics teams

Lead daily order review meetings to ensure prioritization, backorder resolution, and supply allocation

Drive process improvements in ERP/order systems for greater efficiency and customer satisfaction

Ensure full compliance with SOPs

Lead planning and execution of trade shows and conferences

Manage event logistics, booth design, promotional materials, and team coordination

Partner with marketing and sales to ensure aligned messaging and impactful customer engagement

Work on event budgets and report total expenses against the budget

Direct and develop a team of launch coordinators, order management specialists, and trade event planners

Provide coaching, training, and performance oversight for direct and indirect reports

Partner with Sales, Supply Chain, Regulatory, Quality, and Finance to align on strategic initiatives

Support business planning, S&OP meetings, and commercial review forums

Functional backup to the AD, Commercial Marketing during high-volume phases, PTO etc. Supporting continuity across key marketing and customer service activities

Develop and maintain dashboards for launch performance, order fulfillment metrics, and event KPIs

Regularly update senior management on launch progress, supply risk, and order trends

Complete ad-hoc analyses and projects per Management’s request

Work with accounting and finance to validate credit claims from customers regarding FTS and ensure FTS doesn’t exceed total annual threshold

Qualification

Generic product launchesCustomer order managementTrade show managementExcel proficiencyData-driven decision makingLeadership skillsCommunication skillsProject managementStrategic thinkingCross-functional collaboration

Required

Bachelor's degree

7–10 years in marketing, preferably in generic pharma

Demonstrated experience in leading generic product launches, managing customer orders, and executing trade shows

Leadership skills with experience managing cross-functional and indirect teams

Strong command of Excel, Power Point and dashboard/reporting tools (Power BI, Tableau, etc.)

Excellent communication, decision making and project management abilities

Deep understanding of the generic pharma markets, pricing model, customer channels and product lifecycle

Preferred

MBA or advanced degree

Benefits

Medical, dental and vision coverage

Life insurance

Disability insurance

401(k) savings plan

Flexible spending accounts

Employee assistance program

Various paid time off benefits, including vacation time and sick time

Company

SUN PHARMA

Glassdoor3.8

Sun Pharma is the world's fourth-largest speciality generic pharmaceutical company and No. 1 in India.

Founded in 1983

Mumbai, Maharashtra, IND

10001+ employees

http://www.sunpharma.com

H1B Sponsorship

SUN PHARMA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (15)

2024 (10)

2023 (6)

2022 (12)

2021 (9)

2020 (11)