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Planned Parenthood Hudson Peconic · 4 months ago

Patient Relations Associate

Smithtown, New York

Full-time

Onsite

Entry Level

$21.25/hr - $21.75/hr

1+ years exp

Planned Parenthood Hudson Peconic, Inc. is committed to providing care no matter what, and they are seeking a Patient Relations Associate to enhance their customer service team. The PRA will be responsible for delivering friendly and efficient service over the phone, scheduling appointments, and ensuring compliance with agency policies regarding appointments and confidentiality.

Hospital & Health Care

Responsibilities

Answer in-coming telephone calls within three rings and according to protocol. (E.g. Planned Parenthood Hudson Peconic; this is Ernestine; How may I help you?)

Answer callers’ questions regarding hours, services, directions, prices, referrals, etc

Forward callers with medical questions and concerns to appropriate health center staff

Ask appropriate questions to determine type of visit patient needs

Schedule patient appointments on CIS using existing registration information or by processing a “mini” registration

Accurately record insurance information on system; verify that coverage is in effect; verify that insurance covers the services being requested

Obtain pre-authorization for services from third-party insurers as needed, and provide detailed documentation of such authorization

Perform sliding fee scale assessment as required

Provide all information to ensure that the patient is prepared for his/her visit to a PPHP health center

Provides a rich conduit of information and ideas between sites and other PPHP departments

Participates in ongoing feedback with colleagues

Incorporates customer satisfaction into all aspects of the work

Encourages Team to take responsibility for evaluating and improving systems

Supports and encourages a culture that:

Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly

Ensures that interactions incorporate PPHP values of integrity, partnership, customer focus, communication and quality

Supports effort of the PPHP’s diversity program to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters

Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act) and CLIA (Clinical Laboratory Improvement Administration) and Title X