Apply on Employer Site

Apexon · 4 months ago

IT System Engineer (Desktop Support)

State Hwy 71, Austin, TX, USA

Full-time

Onsite

Mid Level

Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. They are seeking a skilled IT System Engineer to support and maintain both virtual and physical infrastructure, encompassing a broad range of IT functions including server management and user support. The role requires flexibility to work on both modern systems and legacy components, providing support 24/7 as needed.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Install, configure, and troubleshoot Linux and Windows servers and workstations, as well as WAN/LAN networks and software backup applications

Troubleshoot and resolve Unix (RHEL and Ubuntu) issues/failures

Troubleshoot and resolve subscriptions for Windows and Linux server licenses and renewals

Manage physical to virtual workstations as needed

Manage Hyper-V deployments on top of a failover cluster

Plan, forecast, and implement new system hardware infrastructure, including the phasing out of legacy systems and components

Plan, test, and implement upgrades to Unix, Windows, and MySQL databases

Plan, test, and implement upgrades of software fix packs to desktop and server OS, including creating a project plan, coordinating meetings, and managing resources

Support annual desktop and system audits

Provide occasional 24/7 support and participate in a rotating weekend on-call schedule with the team

Provision and de-provision users for tool access, including managing user access to project server resources

Write and maintain training, installation, and process documentation for users as needed

Communicate tool failures to end users/managers, offering workarounds or estimated availability timelines

Collaborate with various teams to support both modern systems and legacy components, ensuring cohesive operations across all IT systems

Hold and facilitate meetings with internal and client teams to discuss server and application upgrade requirements

Create and manage CRQs in Remedy for issues or infrastructure support

Maintain management of internal project wikis and email distribution lists

Provide management of binaries for IDEs and associated components for Git development

Support Git development software tools and resolve related issues

Troubleshoot and resolve issues with HP and UFT applications and user support

Work with project teams to support developer workstations and tools

Conduct inventory assessments for servers, desktops, laptops, workstations, and network appliances

Identify and implement continuous improvements to project quality and process management

Qualification

Linux server managementWindows server managementNetwork protocolsBackup applicationsGitUser supportDocumentationCollaborationAdaptability

Required

Strong experience in managing virtual and physical server environments, including Linux and Windows server environments, network protocols, and backup applications

Performs system backups and recovery. Maintains data files and monitors system configurations to ensure data integrity

Self-motivated, fast learner, and adaptable to a fast-paced team environment

Ability to work effectively with both modern and legacy systems to support a large enterprise development team

Familiarity with Git and development tools

Ability to communicate technical concepts and IT terminologies to users and apply those concepts to resolve issues

Experience with inventory management, root cause analysis, and troubleshooting software tools

Company

Apexon

Glassdoor4.0

Apexon is a digital-first technology services firm, accelerating business transformation and delivering human-centric digital experiences.

Founded in 1996

Santa Clara, California, USA

5001-10000 employees

https://www.apexon.com/

H1B Sponsorship

Apexon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (117)

2024 (73)

2023 (83)

2022 (106)

2021 (99)

2020 (135)