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DICK'S Sporting Goods · 4 months ago

Softlines-Apparel Lead

Store3155 Allentown PA

Full-time

Onsite

Senior Level, Lead/Staff

DICK'S Sporting Goods is a company dedicated to creating an inclusive and diverse workforce. They are seeking a Customer Service Specialist who will provide excellent customer experiences, assist in managing front-end operations, and uphold company standards while promoting a welcoming environment for all.

Consumer GoodsE-CommerceSporting GoodsSports

Responsibilities

Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience

Serve as primary customer service provider at the front end and liaison between customers and management

Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions

Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations

Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc

Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.)

Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information

Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect

Take an all-hands-on-deck approach to support the team across the store

Perform other tasks as assigned by management