Southland Industries · 4 months ago
Service Account Manager
Wenatchee, WA
Full-time
Onsite
Mid Level
$97K/yr - $110K/yr
3+ years expSouthland Industries is one of the nation’s largest MEP companies, built on the foundation of great people since 1949. The Service Account Manager will develop and maintain positive relationships within assigned customer accounts, oversee the sales process, and act as the primary point of contact to retain and grow these accounts.
ComputerElectronicsReal Estate
No H1B
Responsibilities
Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers
Primary goal is to sell new maintenance, repair, and replacement work
Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections
Develops and maintains positive relationships within assigned customer accounts
Oversees the sales process and acts as a “One company” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development
Maintains regular communications with customers
Coordinates with Service team to ensure customer satisfaction
Promptly addresses concerns and advocates for customers when performance or billing issues arise
Continuously generates new sales by using existing and potential customer networks and social networking
Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings
Develops and executes customer account plans for key and target customers
Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal
Achieves annual sales plan within approved cost budgets and target gross profit levels meeting required sales and sales activities
Partner with Service Supervision and Technicians for repair and replacement opportunities
Maintain Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover meetings
Qualification
Required
3+ years of direct relevant experience
Strong knowledge of service policies, procedures, and capabilities
Strong verbal and written communication, including presentation skills
Strong customer service skills and ability to develop customer relationships
Demonstrated sales skills in prospecting, qualifying, proposing, and closing sales and capable of developing and managing large accounts (existing and new)
Strong collaboration skills internally and externally, with strong problem-solving abilities
Frequent travel to job sites within assigned region
Strong Microsoft Office skills, including Excel, Word, and PowerPoint
Solid knowledge of CRM
Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience
Benefits
401(k) plan with 50% company match (no cap) and immediate 100% vesting
Medical, dental, and vision insurance (100% paid for employee)
Annual bonus program based upon performance, achievement, and company profitability
Term life, AD&D insurance, and voluntary life insurance
Disability income protection insurance
Pre-tax flexible spending plans (health and dependent care)
Paid parental leave
Paid holidays, vacation, and personal time
Training/professional development opportunities and company-paid memberships for professional associations and licenses
Wellness benefits
Company
Southland Industries
Nation leading MEP building systems experts providing innovative, practical results for your engineering, construction, and energy needs.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ted Lynch
CEO
Alechia L.
Human Resources Business Partner
Recent News
2026-01-06
Washington Technology
2025-06-11
2025-02-19
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