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UofL Health · 4 months ago

Oncology Financial Navigator, Brown Cancer Center, Downtown, 8a-430p

Louisville, Kentucky

Full-time

Onsite

Entry, Mid Level

2+ years exp

UofL Health is a fully integrated regional academic health system focused on delivering patient-centered care. The Oncology Financial Navigator will assist patients in navigating their financial concerns related to treatment, ensuring they have access to necessary resources and support throughout their care journey.

Health CareHospitalmHealthPrimary and Urgent CarePsychology

Responsibilities

Meets with the patient during interdisciplinary introduction meetings to review patient’s insurance(s), coverage, and potential out of pocket expenses

Assessment of patient’s financial, healthcare, and household needs

Identify financial barriers to access treatment

Serves as a liaison for financial matters throughout treatment, including follow up on insurance and financial risk assessment

With a high level of initiative, assesses the financial needs of patients, establishes a positive supportive relationship, assists in developing a plan of care and thoroughly documents the findings, recommendations and interventions made

Communicates and collaborates with the treatment team re the financial implications of medical intervention on both the patient and the health care provider

In collaboration with the ordering physician, recommends financial options that best fit the patient’s medical and financial needs

Interacts with Medicare, insurance companies, pharmaceutical companies and other assistance programs as an advocate for the patient

Maintains strong, working relationships with other members of the treatment team

Participates in activities to enhance professional development

Able to perform these services throughout the continuum of care (outpatient, inpatient and other various departments)

Participates in data collection for quality and research purposes

Maintain compliance with all company policies, procedures and standards of conduct

Performs other duties as assigned

Qualification

Oncology experienceFinancial assessmentHealth insurance knowledgeBilingualCPTHCPCSICD codesPatient assistance programsCustomer serviceComputer proficiencyEffective communicationTeam collaborationCritical thinking

Required

Bachelor's degree nursing, psychology, social work, finance, or other healthcare related field

Minimum Two (2) years in oncology or other applicable healthcare setting

Maintain licensure in applicable state if a Clinical Social Worker or Registered Nurse

Effective communications skills, ability to manage a variety of tasks and problems at the same time

High level of initiative and ability to self-direct to solve financial problems of patients

Ability to work collaboratively with the treatment team

Good knowledge of programs available to assist patients with their financial needs

Ability to handle stressful situations involving critically ill patients and other sensitive issues involving finances

Knowledge of CPT, HCPCS and ICD codes

Completion of Financial Navigator Class as assigned within 6 months of hire

Must be able to communicate effectively in both verbal and written formats

Ability to work within multiple computer systems fluidly

Maintains knowledge of computer programs associated with the Cancer Center and system needed to perform tasks outside of the Brown Cancer Center

Preferred

Master's degree in nursing, social work, finance, or other healthcare related field

Thorough knowledge of Health insurance guidelines, programs and plans; patient assistance programs, co-pay assistance programs, Medicaid, Medicare health plans, COBRA guidelines and Health Care Reform

Ability to find new programs that could assist patients with their financial needs

Bilingual