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Crédit Agricole CIB · 1 day ago

Crisis & Incident Management Lead – Operational Resilience - Vice President

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$150K/yr - $185K/yr

10+ years exp

Crédit Agricole CIB is seeking a VP, Crisis & Incident Management Lead to oversee the bank's crisis and incident management program across the Americas. This role involves strategic leadership, incident response coordination, and ensuring compliance with regulatory frameworks while fostering a resilient culture within the organization.

BankingFinancial Services

H1B Sponsor Likely

Responsibilities

Develop and lead a crisis and incident management strategy aligned to the bank’s operational resilience framework and key business services

Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies

Establish and manage governance forums and escalation protocols for crisis and incident oversight

Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders

Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications

Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols

Ensure that major incidents—including those involving third parties and cyber events—are managed in line with regulatory requirements

Integrate internal communications tools and channels into a unified communications strategy

Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken

Drive optimization of incident response processes using data analytics, metrics and automation opportunities

Ensure response tooling (e.g., incident management platforms, emergency notifications) is current, well-trained on, and continuously improved

Partner with Cyber, Technology, and Ops teams to align response processes and eliminate gaps in cross-domain coordination

Ensure full compliance with FFIEC, DORA, OCC, PRA

Lead regulatory and internal/external audit preparation, ensuring crisis and incident management capabilities are evidenced through documentation, logs, post-incident reviews, and impact tolerance testing results

Integrate third-party and cyber risk response coordination into incident response playbooks, ensuring vendor engagement and joint response capabilities are embedded and tested

Conduct formal Root Cause Analysis (RCA) and post-incident reviews, identifying systemic issues and implementing corrective actions

Lead and mentor a high-performing team of crisis and incident managers, driving a culture of excellence, continuous learning, and cross-functional collaboration

Develop training programs for crisis response teams and executive stakeholders, including annual crisis simulations, tabletop exercises, and cross-jurisdictional response testing

Support team growth, succession planning, and skills development to future-proof the bank’s resilience capabilities

Qualification

Crisis Management StrategyRegulatory ComplianceIncident Management TechnologiesIncident Management FrameworksPolicy DevelopmentData AnalyticsTeam LeadershipStakeholder ManagementCommunication SkillsProblem-SolvingProject Management

Required

Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity

Experience leading cross-border incident response and regulatory engagement

Bachelor's degree in Risk Management, Information Technology, Business Continuity, or a related field

Strong knowledge with incident management technologies such as notification tools, risk intelligence and analysis, etc

Deep understanding of frameworks such as NIST, FFIEC, DORA, PRA, OCC, etc

Proficiency in drafting and enforcing policies, procedures, and playbooks

Preferred

At least 3 years of experience in a senior leadership role within the banking or financial services industry

Advanced degree (MBA, MS) is strongly preferred

Relevant industry certifications (CBCP, MBCI, CRISC, CISM, ITIL, or Certified Incident Manager) are strongly preferred

Automation and AI-based incident response triggers

Advanced dashboarding and incident trend analysis

Company

Crédit Agricole CIB

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, 9th largest banking group worldwide in terms of balance sheet size in 2023 (The Banker, July 2024).

Founded in 2004

Paris, Ile-de-France, FRA

5001-10000 employees

http://www.ca-cib.com

H1B Sponsorship

Crédit Agricole CIB has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (3)

2024 (6)

2023 (2)

2022 (4)

2021 (2)

2020 (1)