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Hisense USA · 3 days ago

Sales Operations Support Specialist

Suwanee, GA

Contract

Onsite

Mid Level

3+ years exp

Hisense USA is a company committed to providing a diverse and inclusive work environment. They are seeking a Sales Operations Support Specialist to manage the order life cycle, provide consultative support to customers, and communicate effectively with internal teams regarding order status and inquiries.

Consumer ElectronicsElectronicsHome AppliancesTV

Responsibilities

Perform order management tasks from order entry/processing, PO receipt/validation for price/allocation/inventory/credit/overdue, as well as be responsible for the entire order life cycle

Provide consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance

Act as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure

Sales tracking

Communicate internal customers such as Sales, Warehouses and logistics, and the PSI Planning to confirm the status of orders and resolve any customers' inquiries

Qualification

Customer order managementSAP order managementSalesforceMicrosoft OfficeAnalytical skillsBilingual (English & Chinese)Organizational skillsCommunication skills

Required

Bachelor's degree in a related field of study

3+ years of experience in customer order management

Supervise operational metrics daily, weekly, monthly and quarterly

Excellent organizational skills including prioritizing, scheduling, time management, and ability to meeting deadlines

SAP order management experience and experience with Salesforce

Proficient in all Microsoft Office including Outlook, Excel, Word & PowerPoint

Strong verbal, communication, and analytical skills

Preferred

Bilingual with English & Chinese (Mandarin)

Company

Hisense USA

Hisense USA’s product strategy is to steadily introduce a full range of electronics and appliances into the North American market. It is a sub-organization of Hisense Group.

Founded in 2001

Suwanee, Georgia, USA

51-200 employees