Apply on Employer Site

T-Rex Solutions, LLC · 4 months ago

Incident Support Manager

Ashburn, VA

Full-time

Onsite

Senior Level, Lead/Staff

$110K/yr - $165K/yr

10+ years exp

T-Rex Solutions is a mid-tier business providing data-centric mission services to the Federal government. They are seeking a results-driven Incident Support Manager to support the U.S. Customs and Border Protection Network Operations Center, ensuring network stability and rapid incident resolution.

Information TechnologyIT Management

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations

Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts

Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents

Will act at the contract Point of Contract (POC) for all Major Incident support and coordination

Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process

Is the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring that all incidents are properly resolved and closed

Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process

Qualification

Networking experienceITIL v3 certificationCCNA certificationCCNP certificationMonitoring systemsProject managementLeadership abilitiesSecurity compliance knowledgeCommunication skillsTeam management

Required

Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises

Relevant certifications such as ITIL v3, CCNA, CCNP, CIM

Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)

Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications

Showcase leadership abilities by managing projects and teams

Be proficient in project management and have knowledge of security and compliance issues

US citizenship required

Ability to obtain and maintain a CBP public trust clearance

Preferred

Experience directly supporting DHS, CBP or ICE Network Operations

Active CBP clearance, or DOD Secret clearance or higher

Benefits

Performance bonuses

Training and educational reimbursement

Transamerica 401(k)

Cigna healthcare benefits

PTO available to use immediately upon joining (prorated based on start date)

Paid parental leave

Individual and family health, vision, and dental benefits

Annual budget for training, professional development and tuition reimbursement

401(k) plan with company match fully vested after 60 days of employment

Company

T-Rex Solutions, LLC

T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively.

Founded in 1999

Greenbelt, Maryland, USA

201-500 employees