Apply on Employer Site

T-Rex Solutions, LLC · 4 months ago

Wireless Network Operations Center Lead

Orlando, FL

Full-time

Onsite

Senior Level

$110K/yr - $150K/yr

5+ years exp

T-Rex Solutions is a mid-tier business providing data-centric mission services to the Federal government. They are seeking a Wireless Network Operations Lead to manage the U.S. Customs and Border Protection's Wireless Network Operations Center, ensuring network stability, incident detection, and technical issue resolution.

Information TechnologyIT Management

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR)

Serve as the lead point of contact (POC) for government and customers seeking technical assistance

Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases

Qualification

Network fundamentalsITIL v3 certificationCCNA certificationTier 1 support experienceNetwork monitoring toolsAnalytical skillsHands-on troubleshootingDHS support experienceProblem-solving skillsEffective communication

Required

Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

A minimum of five (5) years' relevant experience in Tier 1 support operations

Relevant certifications such as ITIL v3, CompTIA, CCNA

Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques

Hands-on experience with network monitoring tools and ticketing systems

Excellent problem-solving and analytical skills to identify and resolve network issues efficiently

Effective communication skills for interacting with customers, technical teams, and management

US citizenship required

Ability to obtain and maintain a CBP public trust clearance

Preferred

Experience directly supporting DHS, CBP or ICE Network Operations

Active CBP clearance, or DOD Secret clearance or higher

Benefits

Competitive salaries

Performance bonuses

Training and educational reimbursement

Transamerica 401(k)

Cigna healthcare benefits

PTO available to use immediately upon joining (prorated based on start date)

Paid parental leave

Individual and family health, vision, and dental benefits

Annual budget for training

Professional development and tuition reimbursement

A 401(k) plan with company match fully vested after 60 days of employment

Company

T-Rex Solutions, LLC

T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively.

Founded in 1999

Greenbelt, Maryland, USA

201-500 employees