Sr. Low-Voltage Technician Support Specialist jobs in United States
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Ultimate Staffing ยท 3 hours ago

Sr. Low-Voltage Technician Support Specialist

positionEden Prairie, MN
timeFull-time
remoteHybrid
senioritySenior Level
money$110K/yr - $110K/yr
date5+ years exp

Ultimate Staffing is looking for a Sr. Low-Voltage Technician Support Specialist. This role focuses on delivering exceptional customer service while supporting and troubleshooting low-voltage workplace technology systems for clients and internal teams, with a significant amount of remote work and onsite support.

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Comp. & Benefits
Hiring Manager
Teri Thompson
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Responsibilities

Provide advanced technical support and troubleshooting for customers, coordinators, field technicians, and project managers
Partner with Business Development and Operations teams on pre-sales and post-sales technical support
Deliver training (remote and onsite) to field personnel, ensuring compliance with codes, client requirements, and company standards
Act as an escalation point for complex troubleshooting, programming, and servicing of client systems
Pre-program, build, and stage equipment to streamline installations
Handle remote and onsite system programming, commissioning, and QA audits
Assist with technical planning, issue resolution, and commissioning during installations and service projects
Conduct user training for clients and technical training for field staff
Support continuous improvement by sharing feedback on processes, efficiency, and client satisfaction
Build strong professional relationships with clients, vendors, partners, and colleagues
Take part in weekday and weekend on-call rotations to ensure critical coverage

Qualification

Low-voltage systems supportTechnical troubleshootingSystem programmingMN Power Limited TechnicianNICET Video Security Systems TechnicianVideo surveillance systemsAccess control systemsIntrusion detection systemsMultitasking abilitiesNEC standardsWindows/MS OfficeCommunicationDecision-making skills

Required

5+ years installing, configuring, programming, and servicing video, access control, and intrusion systems
Exposure to low-voltage cabling, data infrastructure, fire alarms, AV, DAS, EAS, or related workplace technologies
Strong troubleshooting, decision-making, and multitasking abilities in a fast-paced environment
Familiarity with NEC standards and proficiency in Windows/MS Office applications
Excellent written and verbal skills with a customer-first mindset
Ability to travel up to 60% and participate in after-hours on-call support

Preferred

MN Power Limited Technician (PLT), NICET Video Security Systems Technician, ESA, or equivalent
Axis, Milestone, Genetec, Exacq, Bosch, KeyScan, Avigilon, Lenel S2, March Networks, Open Options

Benefits

$6,000/year car allowance
$900/year phone stipend

Company

Ultimate Staffing

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Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
dateFounded in 1994
location
Orange, California, USA
people-size501-1000 employees
web-link
http://www.ultimatestaffing.com/

Funding

Current Stage
Late Stage

Leadership Team

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Lisa Marez
Partnership Director
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Company data provided by crunchbase