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The Ritz-Carlton Yacht Collection · 2 weeks ago

Manager, Destination Experience Development - Americas

Fort Lauderdale, FL

Full-time

Hybrid

Senior Level, Lead/Staff

15+ years exp

The Ritz-Carlton Yacht Collection is dedicated to redefining ultra-luxury hospitality at sea. The Manager, Destination Experience Development is responsible for conducting detailed analysis and product evaluation for destination experiences in the Americas, particularly in the Caribbean, and will work closely with stakeholders to recommend and design luxury offerings for guests.

LeisureTourismTravel

Responsibilities

Dedicate detailed time (50%) in the region understanding all opportunities to deliver a luxury experience within the destinations we sail

Understand, identify, and recommend tour operators and luxury program providers where services can be leveraged to build a meaningful program of destination experiences for our guests

Develop detailed conceptual product roadmaps for each of the core destination programs in the region, including Shore Excursion categories, Shore Events, Land Programs, Private Beach Experiences, Destination Hospitality Services, and Shuttle Programs. Present recommendations to Senior Leadership for product evolution and finalization

Partner closely with the Product Development, Voyage Design, and Shore Excursions teams to recommend the appropriate development roadmap and regional operators for all guest journey destinations programs and product evolution, globally

Work in close partnership with Voyage Design at the itinerary development phase to align on itineraries that maximize the guest destination experience at the voyage level

Partner closely with Hotel Operations Leadership to propose shore excursion concepts and recommend shortlisted Tour Operators that ensure a global luxury experience offering. Hand off final development and execution of all Shore Excursions to the Operations team

Work closely with teams in the region to develop “insightful concierge-level” expertise and local knowledge for all destinations that we sail

Participate in the audit and review of delivered destination experiences to ensure relevant product enhancements and evolution

Support all digital content development for destinations programs, including Shore Excursions, Marquee Events, and Enrichment

Monitor all relevant data points to ensure relevance and consistent impact and improvement to the overall guest experience

Awareness of the department’s budget process according to the standards established by the Financial Planning department

Qualification

Luxury travel experienceLuxury Cruise programsDestination experience programsAnalytical skillsMicrosoft Office proficiencyCommunication skillsCustomer service skillsAttention to detailOrganizational skillsProblem-solving skills

Required

Bachelor's degree in hospitality, travel, or equivalent

Minimum 15 years of luxury travel experience

Experience in Luxury Cruise and/or Luxury Tour Operator programs required

Proven experience in luxury travel markets and personalized services

Knowledge of the destinations and expertise in setting up complex destination experience programs

Ability to understand guest preferences and translate them into a relevant, luxury product offering

Interest in understanding and anticipating global destination experience trends

Strong analytical skills with extreme attention to detail

Organized, structured, and highly data-driven

Strong communication and customer service skills

Strongly oriented towards guest satisfaction and curious to always raise the bar on guest experience

Ability to work in a fast-paced, deadline-oriented environment

Ability to maintain positive, pleasant behavior while engaging guests & tour operators

Excellent written & verbal communication skills

Ability to solve problematic situations in a quick, efficient manner

Proficiency in Microsoft Office and Project Management software

Preferred

Knowledge of global luxury destinations, with an emphasis on expertise in Caribbean and North American destinations preferred

A network of contacts in luxury travel is highly preferred for the region

Company

The Ritz-Carlton Yacht Collection

Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection offers voyages on three custom-built yachts: Evrima, Ilma and Luminara.

Founded in 2017

Miami, Florida, USA

51-200 employees