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Rentokil Pest Control North America · 7 hours ago

Technical Service Manager

Boston, MA

Full-time

Onsite

Mid, Senior Level

$79K/yr - $121K/yr

5+ years exp

Rentokil Pest Control North America is a global leader in Pest Control and related services, dedicated to protecting people and preserving the planet. The Technical Service Manager will serve as a subject matter expert in pest control strategies, supporting operations in service quality issues and customer satisfaction through data analysis and coaching.

Consumer Services

Responsibilities

Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met

Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues

Develops action plans and SMART goals to improve service quality. Monitors, coaches, and assists Branch leaders in execution of action plans and issue resolution

Drives technical improvement to protocols, and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention

Identifies projects to drive improvements and innovation including people, process, and technology-related projects

Gives input on technical standards and standard operating procedures based on specific expertise to support service delivery excellence in the field

Recommends projects to drive and incorporates industry-leading practices and develops cutting edge, best of breed practices to enable strong business performance

Advise and support sales teams in business acquisition, building business relationships, and providing continuous improvement input (processes, data management, product/service) to improve the customer experience

Participates in industry and market segment trade associations, conferences and symposiums to advance the state of the industry and the drive Rentokil Termimix leadership and demonstration of competency and expertise

Develops publications and presentations to support sales and marketing initiatives

Qualification

Board Certified EntomologistStructural Pest ManagementChange ManagementAnalytical SkillsProject ManagementCoaching SkillsCommunication SkillsLeadership SkillsInterpersonal Skills

Required

Four year college biological science degree in entomology or related sciences is preferred, but not required

A minimum 5 yrs. of related structural pest management experience required

2 years+ of Structural Pest Management field experience

1 years+ management experience required

Strong project management skills

Strong change management skills

Written and verbal communication skills, including delivery of formal presentations

Quantitative and qualitative analytical skills

Thinks commercially, acts with urgency and competency

Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions

Apply excellent leadership, interpersonal, and communication skills, including the ability to quickly and efficiently troubleshoot problems in a diverse and challenging environment

Integrity, self-awareness, respect, empathy, and gratitude

Continuous learner with ability to flex their influence while communicating and delegating effectively

Ability and desire to listen and learn from colleagues and ability to empower and motivate teams to create and innovate

Board Certified Entomologist (BCE) or ACE

2 years+ of Structural Pest Management field experience

1 years+ management experience required