Firebirds Wood Fired Grill · 4 months ago
Director of Restaurant Technology
Charlotte, NC
Full-time
Onsite
Director/Executive
7+ years expFirebirds Wood Fired Grill is a privately owned polished casual American restaurant concept offering an energetic twist on the traditional grill. They are seeking a Director of Restaurant Technology to oversee project and operational activities, manage technology systems, and lead a team of IT professionals to enhance restaurant operations.
Food and BeverageRestaurantsWine And Spirits
Responsibilities
Operations Management: Oversee, manage, and prioritize project and operational activities
System Management: Oversee the deployment, maintenance, and optimization of NCR Aloha POS, Hot Schedules, Opentable, and Olo systems
Team Leadership: Lead and mentor a team of IT professionals, ensuring continuous development and high performance
Vendor Management: Manage relationships with technology vendors and service providers to ensure optimal performance and support
Project Management: Lead technology projects from conception through implementation, ensuring timely delivery and within budget
Data Security: Ensure all systems are secure and compliant with industry standards and regulations
Troubleshooting: Provide high-level support for complex technical issues, ensuring minimal disruption to restaurant operations
Training: Develop and deliver training programs for staff to maximize the use of technology systems
Innovation: Stay abreast of industry trends and emerging technologies to keep the company at the forefront of restaurant technology
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, equivalent experience
Minimum of 7-10 years in a technology leadership role within the restaurant industry
Extensive experience with NCR Aloha POS, Hot Schedules, OpenTable, and Olo
Proven ability to lead and develop high-performing teams
Strong project management skills with a track record of successful technology implementations and service desk management
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Preferred
Experience with Elo, FreedomPay, Paytronix, Data Central, ServiceNow and RingCentral is a plus
Benefits
Competitive salary and performance-based bonuses
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Professional development opportunities
Company
Firebirds Wood Fired Grill
Firebirds Wood Fired Grill operates a polished-casual restaurant serving fresh steaks and seafood prepared on a wood-fired grill.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-03-27Acquired
Leadership Team
D
Doug Glendenning
Co-Founder & Co-Owner
Recent News
2025-12-02
Seattle TechFlash
2025-08-21
Seattle TechFlash
2025-05-06
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