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Credit Union of Texas · 3 months ago

Collections Officer - Bilingual

Allen, TX

Full-time

Onsite

Entry Level

1+ years exp

Credit Union of Texas is seeking a Collections Officer who will perform outbound and inbound calls to members with defaulted obligations. The role focuses on helping members cure defaults while providing exceptional member service, with the objective of reducing delinquency and charge-off loans, leases, and credit cards.

BankingConsultingFinancial Services

Responsibilities

Checks all accounts to be worked for any transaction since the previous contact date. Collector will decide collection activity required considering member's cooperation in establishing payment arrangements. Adheres to departmental and regulation standards

Contacts members, primarily by telephone, whose accounts require payment or payment arrangements for continuance of loan on an installment basis. May also contact member by memo, letter, or email if telephone contact is not possible

Accepts incoming telephone calls that request information concerning account condition and will make suggestions or propose alternatives of payment to member. Has latitude in proposing and suggesting plans of action to bring account current

Receives requests from members whose accounts are assigned to the Collections Department for additional loans or workout loans. Such instances require approval of Collection Management

Submits due date changes or payment waivers, according to policy, as a service to members and records those changes

Initiates file maintenance changes at the request of member or as information is gathered through processing of account

Consults with Collection Management as needed, to seek suggestions or technical advice in collection of a delinquent account. Makes recommendation as to economic futility or further collection effort in some instances. Makes recommendation as to which action should be initiated if loan collateral is jeopardized or if collection conditions necessitate, such as legal action or repossession, etc

Maintains detailed written record of all conversations with member or other pertinent information to support decisions and status of loan account

Works with the Collection Management to ensure accounts are handled appropriately and every payment option is exhausted before recommending repossession or charge off

Performs skip tracing to try and locate the member and/or the collateral that is secured by CUTX. Skip-tracing may involve contacting references and locating information from various resources

Understanding of how fees are applied to a share account, and procedural time frames of the delinquency regarding a demand deposit account

Workout payment arrangements prior to closing/charging off the share account to reduce share account losses.; Performs other related duties and special projects as requested

Qualification

Call center experienceCollections experienceBanking experienceCollection regulationsNegotiation skillsTime management skillsJudgmentComputer skillsTyping skillsPositive attitudeTeamwork

Required

MUST have experience working in a call center, banking, or collections environment

Must show that you are able negotiate payment arrangements and possess time management skills

Must be willing to work until 7PM and two Saturdays a month

Call center, collections, or banking experience

Must have a working knowledge of collection regulations

Personality is extremely important in this position. To fit in with the team, it's important to have a positive attitude, and be open minded and flexible enough to work with any given situation a member may present

Basic understanding of loan policies and procedures

An ability to work individually on a project or in a team environment

Good judgment and discretion when dealing with sensitive topics

Able to interact with many people and multiple interruptions while staying on task

Strong computer and technology skills

Basic understanding of using a fax machine, shared printer, and typing skills above 40wpm

High school diploma or general education degree (GED) and one to two years related experience and/or training

Minimum 1-2 years or more of similar or related experience