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Werfen · 4 months ago

Technical Support Specialist II: Hemostasis (Monday–Friday, 9:30 AM – 6:00 PM)

Bedford, MA

Full-time

Onsite

Mid Level

3+ years exp

Werfen is a company specializing in medical technology and diagnostics. They are seeking a Technical Support Specialist II to provide technical assistance to customers and field personnel, troubleshoot instrument issues, and assist in training new personnel within the department.

Health CareHospitalManufacturingMedical Device

H1B Sponsor Likely

Responsibilities

Provides first line contact on phone calls for instrument assistance (hardware/software/methodology) when possible, resolves issue with customer during first contact

Obtains and records necessary information from customer to provide adequate and useful record of contact and problem encountered

Troubleshoots instrument problems with customer or Werfen field personnel, ascertaining customer's willingness and ability to perform necessary tasks

When required, obtains necessary information and dispatch service request to appropriate Field Service Representative

Assumes responsibility for call until it is transferred to the field

Assists in training and guidance of new department personnel

Enhances personal knowledge of Werfen products and other disciplines to increase ability to provide rapid, effective support

Acute Care Diagnostics product line specialists participate in on-call rotation after hours/weekends and holidays

Hemostasis product line specialists assist as needed/required with covering off-shift hours/weekends/holidays and/or on-call responsibility

Represents the department within Werfen as required to provide proper information for problem resolution

Qualification

Medical TechnologyBiomedical EngineeringCustomer SupportMS WindowsExcelWordMulti-taskingOrganizational SkillsEffective Communication

Required

Bachelor's Degree in Medical Technology, Biomedical Engineering or a related field or equivalent experience

Minimum 3 years' experience in a clinical setting

Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment

Ability to communicate effectively with customers, peers and management through oral and written presentations I reports

Demonstrated proficiency in MS Windows operating systems versions

Proficient skills in typing, Lotus Notes, Excel, Word and other job critical applications

Preferred

Previous customer support experience is desirable

Company

Werfen

Glassdoor4.0

Werfen is a developer, manufacturer and distributer of IVD testing solutions.

Founded in 1966

Barcelona, Catalonia, ESP

5001-10000 employees

http://www.werfen.com/

H1B Sponsorship

Werfen has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10)

2024 (12)

2023 (10)

2022 (2)

2021 (11)

2020 (8)