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T-Rex Solutions, LLC · 4 months ago

NOC Problem Support Manager

Ashburn, VA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $155K/yr

6+ years exp

T-Rex Solutions, LLC is seeking a results-driven NOC Problem Support Manager to support the U.S. Customs and Border Protection (CBP) Network Operations Center. The role involves managing network infrastructure problems, performing trend analysis, and ensuring effective implementation of the Problem Management process.

Information TechnologyIT Management

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for managing the lifecycle of all network infrastructure problems. Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors

Responsible for performing trend analysis of incidents to prevent future incidents from happening. Responsible for problem identification, recording, investigation and diagnosis

Responsible for communicating with the CBP Problem Manager and other GSs for all problems

Will act at the contract Point of Contract (POC) for all Problem oversight and coordination

Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process. Responsible for ensuring that all problems are properly resolved and closed

Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process

Qualification

Network Operations ManagementProblem Management ProcessEnterprise Networking ExperienceITIL v3 CertificationCCNA CertificationCCNP CertificationCompTIA CertificationProject ManagementSecurityCompliance KnowledgeDHS Support ExperienceActive CBP ClearanceLeadership Abilities

Required

Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA

Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)

Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications

Showcase leadership abilities by managing projects and teams

Be proficient in project management and have knowledge of security and compliance issues

US citizenship required

Ability to obtain and maintain a CBP public trust clearance

Preferred

Experience directly supporting DHS, CBP or ICE Network Operations

Active CBP clearance, or DOD Secret clearance or higher

Benefits

Competitive salaries

Performance bonuses

Training and educational reimbursement

Transamerica 401(k)

Cigna healthcare benefits

PTO available to use immediately upon joining (prorated based on start date)

Paid parental leave

Individual and family health, vision, and dental benefits

Annual budget for training, professional development and tuition reimbursement

401(k) plan with company match fully vested after 60 days of employment

Company

T-Rex Solutions, LLC

T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively.

Founded in 1999

Greenbelt, Maryland, USA

201-500 employees