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T-Rex Solutions, LLC · 4 months ago

Network Operations Center Tier 1 Shift Lead

Ashburn, VA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $150K/yr

5+ years exp

T-Rex Solutions, LLC is seeking a results-driven Network Operations Center Tier 1 Shift Lead to support the U.S. Customs and Border Protection (CBP) Network Operations Center. The role involves overseeing a team of Tier 1 technicians, ensuring efficient monitoring and resolution of network issues, and maintaining network stability in a 24/7 operational environment.

Information TechnologyIT Management

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts

Ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency

Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers

Requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support

Qualification

ITIL v3CompTIACCNATCP/IPNetwork monitoring toolsTicketing systemsAnalytical skillsProblem-solving skillsCommunication abilities

Required

Relevant certifications such as ITIL v3, CompTIA, CCNA

A minimum of five (5) years' relevant experience in Tier 1 support operations

Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques

Hands-on experience with network monitoring tools and ticketing systems

Excellent problem-solving and analytical skills to identify and resolve network issues efficiently

US citizenship required

Ability to obtain and maintain a CBP public trust clearance

Preferred

Experience directly supporting DHS, CBP or ICE Network Operations

Active CBP clearance, or DOD Secret clearance or higher

Benefits

Competitive salaries

Performance bonuses

Training and educational reimbursement

Transamerica 401(k)

Cigna healthcare benefits

PTO available to use immediately upon joining (prorated based on start date)

Paid parental leave

Individual and family health, vision, and dental benefits

Annual budget for training

Professional development and tuition reimbursement

401(k) plan with company match fully vested after 60 days of employment

Company

T-Rex Solutions, LLC

T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively.

Founded in 1999

Greenbelt, Maryland, USA

201-500 employees