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LG Electronics · 4 months ago

Senior Technical Trainer

Illinois

Full-time

Onsite

Senior Level, Lead/Staff

$74K/yr - $99K/yr

10+ years exp

LG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. As a Senior Technical Trainer, you will lead and deliver technical training programs for LG air conditioning products, focusing on curriculum development and hands-on training while managing the operations of the training academy.

Consumer ElectronicsElectronicsHardwareTelecommunications

Responsibilities

Deliver technical training sessions on LG Air Conditioning products within the LG Academy

Conduct hands-on training at Associate Academies and other designated onsite locations

Oversee management of assigned LG Associate Academies, including maintenance of lab equipment and ancillary controls

Collaborate with training development teams to create and enhance technical training materials

Regularly update curricula, presentations, and related content to ensure accuracy and relevance

Maintain a professional training environment, including materials, software, and learner amenities

Inspect, evaluate, and maintain training lab equipment to guarantee functionality and up-to-date standards

Publish training schedules at least eight weeks prior to the start of each new quarter

Perform complex product and controls testing in lab settings as required

Supervise and ensure academy work being performed is done as quoted and documented

Manage EP portal submissions to get work orders executed for assigned academy

Provide technical support via phone or email for LG products when needed

Communicate effectively with customer technical teams regarding LG product and training inquiries

Inspect and analyze problem air conditioning applications in the field, as necessary

Assist with commissioning of new projects on job sites for practical training purposes

Align training initiatives with regional needs, collaborating closely with the LG Field Team

Qualification

HVAC technical trainingVRFRLC systemsTechnical training facilitationLG HVAC products knowledgeMicrosoft Office SuiteAnalytical skillsPlanning skillsCommunication skillsOrganizational skillsDecision-making skills

Required

Vocational Diploma, Associate's, or Bachelor's Degree in HVAC or related field preferred; relevant experience will be considered

Minimum of 10 years' experience in HVAC technical training or content development

At least 3-5 years' hands-on experience with VRF and RLC systems in a technical role

Proven expertise in facilitating technical training sessions

Experience managing training academy facilities and coordinating cross-functional activities

Track record of setting objectives and executing effective training support strategies

Strong technical knowledge of LG HVAC products preferred

Familiarity with diverse HVAC technologies such as tools, ductwork design, and load calculation is an advantage

Skilled in delivering training through practical exercises and content development

Willingness and ability to travel up to 50%

Excellent communication and interpersonal skills for effective interaction with a broad client base

Ability to align and execute training initiatives in accordance with department goals

Proficient in reading and interpreting technical schematics of HVAC equipment and controls

Strong report writing and professional correspondence skills

Well-developed organizational, analytical, planning, and decision-making abilities

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Benefits

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

Performance based Short-Term Incentives (varies by role).

Access to confidential mental health resources to help you and your loved ones improve your quality of life.

Personal fitness goal incentives.

Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

Group Rate Life and Disability Insurance.