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Glidewell Dental · 4 months ago

Customer Service Rep Trainee (Monday to Friday 7:00am to 4:00pm)

Irvine, California

Full-time

Onsite

New Grad, Entry Level

$21/hr - $400/hr

1+ years exp

Glidewell Dental is an industry leader in dental technology, known for its innovation and employee-friendly work environment. They are seeking a Customer Service Representative Trainee to complete training programs, participate in call center activities, and improve customer service skills.

BiotechnologyDentalManufacturingMedical

Responsibilities

Completes and participates in all customer service training program curriculum and activities

Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems

Completes e-learning modules on topics related to dental terminology and morphology

Completes and participates in mock calls by applying information acquired from trainings

Incorporates feedback from training activities to improve performance

Completes assessments administered intermittently for evaluation of training curriculum comprehension

Participates in call center and production tours

Performs other related duties and projects as business needs require at direction of management