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Datavail · 4 months ago

EBS Finance Functional Lead

4770, Baseline Rd., Boulder, CO, 80303, US

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Datavail is a leading provider of data management and cloud services, specializing in Oracle technology. The EBS Finance Functional Lead will provide customer service support, resolve complex issues, and work closely with customers on Oracle EBS Financial Applications, ensuring effective implementation and support of financial modules.

HardwareSoftware

Responsibilities

Providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests

Provide Customer Service on a Functional level and drive complete and total resolution of each issue reported by customer

Responsible for business requirements, gap analysis, functional workshops, design documents, set up documentation, configuration, business test scenarios and more

Work with technical team on CEMLI/RICE objects

After post go-live provide customer production support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases

Work directly with Customers for advising on complex use of Oracle products

Resolving highly complex and mission-critical issues

Serve as Situation Manager on highly sensitive issues

Formal mentoring for promoting the technical and professional development of others

Creation/review of Knowledge Articles

Qualification

Oracle EBS FinancialsEBS Financial ModulesSQLCustomer serviceFinancial business processesProblem-solvingOperations managementInnovation orientationTeam player

Required

8+ years of experience in Oracle Finance/ERP EBS implementation & support

Worked in 5 or more Oracle Finance EBS implementations or support projects as a Functional consultant with at least 3 full implementation cycles as a Functional lead or SME at least 3 modules as a SME

Implementation/Support experience on EBS Financial Modules like GL, AP, AR, FA, PA, CST, FAH

Candidate must have hands on experience minimum in any of the following 5 modules - EBS Financial Modules like GL, AP, AR, FA, IBY, PA, CST, FAH

Should have Strong Financials business processes knowledge and concepts

Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle EBS Financials

Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows

Strong problem-solving skills

Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers

Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities

Strong team player so you leverage each other's strengths. You will be engaged in collaboration with peers within/across the teams often