JazzX AI · 4 months ago
Director – Customer Success
US
Full-time
Hybrid
Director/ExecutiveSAIGroup is a private investment firm focused on incubating AI-powered enterprise software companies, and they are seeking a Director of Customer Success at JazzX AI. This role involves leading customer success initiatives from pre-sales to post-sales, ensuring client satisfaction and long-term value through effective onboarding and relationship management.
Computer Software
Responsibilities
Act as a trusted advisor to clients throughout the pre-sales process, supporting solution design, proof-of-concept, and value articulation
Own the customer relationship post-sale to ensure successful onboarding, adoption, and business value realization
Develop and execute customer success plans for enterprise accounts, aligning our AGI platform to customer goals and KPIs
Partner with Sales, Product, and Engineering to ensure a seamless handoff and continuous alignment with evolving client needs
Drive account expansion opportunities by identifying upsell and cross-sell possibilities, working in collaboration with Sales
Monitor customer health, engagement, and satisfaction metrics; take proactive measures to mitigate churn risks
Represent the voice of the customer internally, influencing product roadmap and service improvements
Lead executive-level business reviews with C-suite stakeholders to reinforce strategic value and partnership outcomes
Contribute thought leadership and represent the company at industry events, conferences, and client forums
Qualification
Required
Ability to imagine and articulate impact of AI on value chains, business models, organization structures and companies' ability to competitively differentiate
Proven track record in Customer Success, Account Management, Complex Program Management or Solutions Consulting for enterprise SaaS platforms
Experience managing executive-level relationships with large enterprise clients, preferably in financial services industries
Deep knowledge of customer success methodologies, adoption frameworks, and customer health metrics
Strong Program Management skills including program planning, stakeholder management, technical delivery management, financial management, value tracking and risk management
Ability to translate complex AI/technology capabilities into business impact for clients
Excellent communication, presentation, and executive engagement skills
Entrepreneurial mindset: thrives in high-growth, fast-paced environments and has a bias toward action
Preferred
Experience with AI/automation, fintech, or enterprise workflow solutions is highly desirable
Strong experience in Banking & Capital Markets, Private Equity, Investment Management are highly desirable
Prior experience in a Tier 1 Consulting firm is highly desirable
Computer Science or related degree and an MBA are highly desirable
Benefits
Health, dental, and vision insurance
Flexible working arrangements
Company
JazzX AI
About JazzX AI: Vision: Enterprises operating on institutional intelligence—governed, self-improving, and scalable beyond individual expertise.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase