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NTI · 4 months ago

Remote Licensed Insurance Customer Service & Sales Specialist

United States

Full-time

Remote

Entry Level

$17.55/hr - $20/hr

1+ years exp

NTI, Inc. is a nonprofit organization dedicated to providing virtual work-at-home opportunities for individuals with disabilities. They are seeking a Remote Licensed Insurance Customer Service & Sales Specialist to handle inbound calls, provide support with insurance inquiries, and recommend tailored solutions while delivering a high-quality customer experience.

CommunitiesEmploymentNon ProfitSocial Impact

Responsibilities

Handle 40–50+ inbound calls per day from policyholders and potential clients

Provide support with billing, claims, policy changes, and product questions

Use consultative sales techniques to recommend tailored insurance solutions

Meet or exceed performance goals in quality, conversion, and customer satisfaction

Maintain accurate records in our CRM system

Deliver a high-quality customer experience that builds trust and loyalty

Qualification

Active Life & Health Insurance LicenseCustomer service experienceSales experienceVerbal communication skillsProblem-solving skills

Required

Active Life & Health Insurance License in one of the following states: MI, WI, IN, FL, GA, NC, SC, or TX (Applicants without a license or outside these states will not be considered)

1+ year experience in customer service, call center, or sales

Excellent verbal communication and problem-solving skills

Ability to work in a fast-paced, performance-driven environment

High-speed internet and a landline or VoIP phone (no mobile phones or hotspots)

Must pass a federal background check

Must reside in an eligible state (excluding Dallas, Euless, or San Antonio)