GovCIO ยท 2 weeks ago
Senior QA ServiceNow Administrator
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$125K/yr - $135K/yr
8+ years expGovCIO is seeking a detail-oriented and experienced Senior QA ServiceNow Administrator to manage and optimize their ServiceNow platform while ensuring high-quality system performance through structured Quality Assurance (QA) practices. The role involves administering and configuring the ServiceNow platform, developing QA strategies, and collaborating with stakeholders to deliver solutions aligned with business objectives.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Administer, configure, and maintain the ServiceNow platform, including core modules (e.g., Incident, Problem, Change, Asset, CMDB, Request, and Knowledge)
Develop and implement custom applications and workflows using ServiceNow Studio and Flow Designer
Manage user roles, access controls, and permissions to ensure appropriate data security
Collaborate with stakeholders to gather requirements and deliver solutions aligned with business objectives
Monitor platform health, performance, and compliance with ITIL best practices
Conduct regular platform audits and implement updates, patches, and upgrades
Integrate ServiceNow with third-party tools and APIs as needed
Develop and maintain test cases, scripts, and scenarios for validating ServiceNow functionality
Perform regression testing for new releases, enhancements, and patches
Conduct functional and end-to-end testing of workflows, forms, business rules, and integrations
Identify and document bugs or issues and coordinate with developers for resolution
Ensure changes follow the established change control processes and meet QA standards
Participate in user acceptance testing (UAT) with stakeholders and end-users
Maintain QA documentation, including test plans, execution results, and defect logs
Qualification
Required
Bachelor's with 8+ years (or commensurate experience)
6+ years of experience in ServiceNow administration
Experience with ServiceNow development, scripting (JavaScript, Glide), and flow designer
Understanding of ITIL practices and frameworks; ITIL Foundation certification preferred
Experience with QA processes, methodologies, and tools (e.g., test case management, defect tracking)
Strong analytical and problem-solving skills
Excellent communication and documentation skills
US citizenship is required to acquire a Top Secret Clearance
Preferred
ServiceNow certifications (e.g., CSA, CAD) are a plus
Experience with Agile/Scrum environments
Familiarity with automated testing tools for ServiceNow (e.g., ATF)
Knowledge of database structures and reporting (e.g., Performance Analytics)
Background in technical writing or process documentation
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
Available to full-time employees
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
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