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Wills Eye Hospital · 4 months ago

Patient Service Representative - Call Center

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

Wills Eye Hospital is dedicated to providing exceptional patient care, and they are seeking a Patient Service Representative for their Call Center. This role involves communicating with patients to schedule appointments, delivering superior customer service, and ensuring accurate documentation for insurance and billing processes.

BiotechnologyHealth CareMedical

Responsibilities

Promptly answers incoming calls to schedule appointments for patients; makes outbound calls when follow-up is needed

Ensures efficient processing and documentation of all information required for insurance verification, registration and billing in the Electronic Medical Record (EMR) system

Demonstrates superior customer service to all external and internal customers and helps facilitate smooth flow of patient phone calls

Communicates effectively with patients, physicians, and/or other departments regarding delays or any issues relating to patient appointments

Consistently achieves team metric standards and expectations

Maintains strict confidentiality at all times

Positively support mission, vision and values of the Hospital

Brings forth any compliance/ethics issues and recommendations for operational improvement

Ensures successful adherence to policies, procedures and changes to the organization

Qualification

Customer serviceElectronic Medical Record (EMR)Communication skillsTeamworkConfidentiality

Required

Communicates with patients via the telephone to ensure accurate, prompt and courteous scheduling of primary care appointments

Responsible for delivering superior customer service

Answers phones and confirms appointments

Communicates with all departments and individuals regarding matters relating to patient care

Obtains and enters accurate demographic/insurance information for all encounters including patient financial expectations

Promptly answers incoming calls to schedule appointments for patients

Makes outbound calls when follow-up is needed

Ensures efficient processing and documentation of all information required for insurance verification, registration and billing in the Electronic Medical Record (EMR) system

Demonstrates superior customer service to all external and internal customers

Helps facilitate smooth flow of patient phone calls

Communicates effectively with patients, physicians, and/or other departments regarding delays or any issues relating to patient appointments

Consistently achieves team metric standards and expectations

Maintains strict confidentiality at all times

Positively supports mission, vision and values of the Hospital

Brings forth any compliance/ethics issues and recommendations for operational improvement

Ensures successful adherence to policies, procedures and changes to the organization