SGS & Co · 4 months ago
Application Support 1
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelSGS & Co is a global leader in integrated marketing solutions, and they are seeking an Application Support Technician to join their team. In this role, you will provide first-line support for MediaBox, a web-based artwork management platform, ensuring timely resolution of user issues and collaborating with a wider SaaS delivery team.
AdvertisingBrand MarketingBusiness DevelopmentConsultingPackaging ServicesPhotographyPrinting
Responsibilities
Provide 1st Line of support to end users for Mediabox
Be responsible for assessing issues logged in the ServiceNow (SN) ticketing tool; categorize the issues correctly and acknowledge them
Implement a resolution for the issues, if possible, based on knowledge, processes, and basic verification, or escalating to the next level team while adhering to set SLAs. (Basic Verification includes small investigations on Set-Up of the Mediabox)
Conduct calls if needed with users (critical or aged cases) from Customers/external for live support and better understanding of the situation
Be responsible for resolving incidents logged on to the helpdesk for the SGSCO software engineering team, ensuring that incidents that are logged are dealt with in a timely manner
Implement new processes and creation of knowledge articles (Level 1)
Assist Technical Project Managers with tasks relating to Mediabox
Follow up on Devops tickets and action where required
Qualification
Required
Excellent communication skills (English and French)
Experience gained within a service-focused role - ideally within technical support
Have ambitions to develop your career within Software, Business Analytics, or Technical Project Management
Be willing to work to a shift pattern, including night shifts
Company
SGS & Co
SGS & Co is a brand impact company that offers marketing, packaging, designing, consulting, communication, photography, and print services.
Founded in 1946
1001-5000 employees
H1B Sponsorship
SGS & Co has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (4)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-05-01Acquired
Leadership Team
Bob Sanders
President, Chief Commercial Officer
Dan Debicella
President, Graphics Solutions
Recent News
Matthews International Corporation
2025-09-24
2025-09-02
Company data provided by crunchbase