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Northwest Bank · 2 weeks ago

Loss Mitigation - Operations Coordinator

Warren, PA

Full-time

Hybrid

Senior Level

5+ years exp

Northwest Bank is seeking a Loss Mitigation Operations Coordinator to manage loan documentation and provide ongoing support throughout the loan's life. The role involves communication with various departments, ensuring compliance with regulations, and providing exemplary customer service.

BankingFinancial Services

Responsibilities

Prepare or review Loss Mitigation loan documentation

Communicate with Loss Mitigation to ensure proper core maintenance is completed

Reconcile and balance General Ledger accounts daily

Act as point of contact between the lender and Credit Administration for impaired loans

Respond to customer inquiries with exemplary customer service in established service agreements

Order third-party vendor documents as directed by Loss Mitigation

Complete a thorough review and understanding of the approval documents

Ensure total document and data integrity attributes to comply with CECL data points

Assist with core system release testing and merger-related cleanup as necessary

Train new hires to ensure consistency and standardization in processing and understanding loss mitigation transactions

Complete disbursements and draws as directed from Loss Mitigation

Maintain and track documentation exceptions as applicable

Monitor and reconcile reports as they apply to Loss Mitigation and perform follow-up as necessary with internal and external business partners

Serve as subject matter expert for all Loss Mitigation transactions

Update department procedures as applicable

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Qualification

Loss Mitigation knowledgeLoan documentation expertiseBanking experienceCustomer service experienceCompliance knowledgeMicrosoft OfficeTeamwork

Required

Create, review, and execute loan documents for Loss Mitigation loan

Act as ongoing support throughout the life of the loan