Root Causes Medical Clinic · 4 months ago
Member Experience Manager
San Antonio, Texas Metropolitan Area
Full-time
Onsite
Mid Level
4+ years expRoot Causes Medical Clinic is a fast-growing functional medicine clinic committed to uncovering and addressing the root causes of illness. They are seeking a Member Experience & Quality Manager to design and oversee every aspect of the patient journey, ensure quality and reliability at each touchpoint, and prepare their pioneering care model for scale.
Hospital & Health Care
Hiring Manager
Jon Carpenter
Responsibilities
Build and maintain an end-to-end service blueprint of the member journey—from first touch through ongoing care
Personally configure and optimize EHR, CRM, and communication systems to reduce friction and improve data quality
Run recurring quality audits across calls, tickets, handoffs, and charting; address root causes and prevent repeat issues
Launch and manage continuous feedback loops with patients and staff; translate insights into weekly improvements
Partner with leadership and providers to ensure onboarding is fast, care delivery is smooth, and renewal/retention is strong
Make the daily work of clinic staff more delightful and easeful by streamlining workflows and eliminating unnecessary steps
Qualification
Required
4–8+ years of experience in patient experience, healthcare operations, or quality management
Proven track record improving retention, NPS, onboarding, and no-show/cancel rates
Systems thinker comfortable with hands-on configuration of EHR/CRM/helpdesk tools
Strong written communication skills for member-facing copy and internal SOPs
Calm operator with a bias to ship weekly improvements
A quality mindset: able to spot and fix defects, and build durable processes that last
Empathetic and collaborative, balancing humanity with operational rigor
Benefits
Competitive salary + benefits
Company
Root Causes Medical Clinic
Root Causes Medical Clinic is a company based out of 19026 Ridgewood Pkwy Ste 119, San Antonio, Texas, United States.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase