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Blue Signal Search · 1 week ago

Technical Product Support Engineer - Mining

Washington County, AR

Full-time

Onsite

Mid Level

Blue Signal Search is a global leader in the production of consumable tooling and accessories for mining and construction environments. They are seeking a Technical Product Support Engineer to bridge engineering innovation with real-world application, providing direct support to underground mining and drilling operations across the United States.

RecruitingStaffing Agency

Growth Opportunities

Hiring Manager

Avery Johnson

Responsibilities

Lead technical field trials and testing of drilling tools in mining, quarrying, and construction environments

Deliver on-site support and troubleshooting, interfacing directly with drillers, blasters, and mine operators

Translate field insights into actionable recommendations for product design and quality improvements

Collaborate with internal teams on engineering changes, product lifecycle management, and continuous improvement initiatives

Provide training and application guidance to sales teams and customer staff on tooling usage, performance metrics, and safety protocols

Partner with manufacturing and quality teams to support production enhancements and process optimization

Create technical documentation, reports, and analysis based on product evaluations and customer feedback

Participate in root cause investigations, corrective action plans, and technical problem-solving

Qualification

Technical expertise in toolingMechanical systems knowledgeField-based troubleshootingExperience in mining operationsDesign tools experienceInterpersonal skillsTechnical documentation

Required

Direct involvement in subsurface extraction, excavation, or borehole operations is a plus

Technical expertise in consumable tooling or mechanical systems

Strong interpersonal skills with the ability to collaborate across field and engineering teams

Experience working in field-based roles with exposure to technical troubleshooting

Capability and willingness to travel extensively and work in underground environments

Bachelor's degree in mechanical, Industrial, or Mining Engineering preferred - but equivalent field experience will be strongly considered

Experience with design tools and software

Benefits

Medical, dental, and vision coverage

401(k) with employer match

Paid holidays and PTO

Growth opportunities in a tight-knit, results-driven technical team

Company

Blue Signal Search

Blue Signal is a nationwide recruiting, executive search, and staffing firm built on a foundation of helping others, doing the right thing, and being excellent.

Founded in 2012