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Mesilla Valley Transportation · 1 week ago

Vice President of Customer Success

El Paso, TX

Full-time

Onsite

Director/Executive

$120K/yr - $140K/yr

Mesilla Valley Transportation is a leading locally-owned Truck Load carrier in the U.S., specializing in time-sensitive service. They are seeking a Vice President of Customer Success to drive employee growth, team engagement, and exceptional customer experiences through effective leadership and strategic vision.

Freight ServiceRailroadTransportation

Hiring Manager

Priscilla Vickers

Responsibilities

The VP, Customer Success establishes and implements a vision for customer service that wins the company “carrier of the year” awards for new and established customer accounts

Leads and mentors a team of customer service associates, managers, and a director to win the company more service awards

The goal is to grow high potential accounts into winners, while making established and mature accounts more sustainable

Implements roadmap for automation and customer growth and retention whether freight is covered by assets or brokerage division

Directs process, procedures, & systems improvements

Forward thinking and collaborative, aligning with the CIO and development team to automate load tracking, load booking to commitments, etc

Collaborates & aligns with the brokerage team to move excess freight opportunities

Works with the sales team to onboard, service, and grow accounts

Works together with the dedicated contract carriage operations team

Qualification

Customer service leadershipCustomer growth & retentionLong-term planningSOP & KPI DevelopmentProcess improvementAS/400McleodManhattan HemispheresManhattan Load AnalyzerAnalytical thinkingHigh EnergyPersistenceResult drivenCommunicationsCollaborativeLeadershipStrategic thinking