Prime Communications ยท 4 months ago
Workforce Management & Operations Analyst
Sugar Land, TX
Full-time
Onsite
Entry, Mid Level
2+ years expPrime Communications is AT&T's largest privately held authorized retailer, and they are seeking a Workforce Management & Operations Analyst to support the Financial Operations department. The role involves executing and monitoring business processes to ensure financial efficiency, while collaborating with field leaders to drive operational improvements and analyze key performance indicators.
RetailTelecommunicationsWireless
Responsibilities
Partner with Field leaders (District Manager, Market Director, VP) to develop critical solutions to drive operational efficiency
Interpret and implement operational practices/policies and propose improvements to overall business processes
Independently analyze KPI and employee behavior statistics, identify trends and address areas of opportunity for each market in their assigned region
Analyze Payroll statistics, identify Overtime trends, and collaborate with Field leaders in a timely manner, to improve store's financial operations
Identify areas of opportunity in employee scheduling, and develop solutions that impact Time & Attendance related expenses having significant impact on financial health of the business
Implement effective operation methods and solutions to improve Optimal Scheduling to meet business needs, as well as other systems and tools that affect employee schedule adherence
Analyze key reporting and performance statistics, to communicate areas of improvement in Performance Management, thereby reducing Attrition and retaining Field employees
Identify missing employee hours and partner with DMs to resolve outstanding payroll requests
Evaluate historical trends to develop forecasts of sales goals and drive sales performance
Communicate with Field leaders daily, and maintain a positive working relationship with all Store leaders
Assist with streamlining reporting needs in Excel to reduce manual effort required
Perform other ad hoc analysis as required
Qualification
Required
Excellent oral and written communication skills
Strong analytical skills, problem-solving and good decision-making skills
Work effectively in a fast-paced, dynamic environment and adapt to changing deadlines
Proficient in analyzing data and building reports to identify trends, performance gaps and opportunities
Aptitude to complete designated assignments with little to no supervision, analyze information gathered and make recommendations
Experience in KPI management and understanding of how performance impacts profitability
Proficient computer literacy (Word, Excel, PowerPoint, Outlook)
2 - 3 years of experience as an Analyst, dealing with heavy analytical work
Bachelor's degree required (preferably Business or Finance)
Preferred
2 years of wireless retail experience preferred
2 years of experience with ADP Workforce Manager/eTime
Company
Prime Communications
Prime is the largest privately held AT&T Authorized Retailer in the US.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Heather Turner
Chief of Staff to CEO
Andrew Moore
Chief Financial Officer
Recent News
2025-03-16
Houston Business Journal
2024-12-27
24-7 Press Releases
2022-03-06
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