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Via · 4 months ago

Strategy & Operations Associate, Global Support

New York City

Full-time

Onsite

Entry Level

$65K/yr - $85K/yr

1+ years exp

Via is using technology to transform transportation around the world, and they are seeking a Strategy & Operations Associate to gain exposure to entrepreneurship and service operations management. In this role, you will develop scalable solutions, uncover efficiency opportunities, and contribute to product development while working closely with the Global Support teams.

LogisticsMobile AppsReal TimeRide SharingTransportation

Responsibilities

Develop scalable solutions to address issues faced by Via’s riders, drivers, and internal operations team members

Uncover opportunities for efficiency and execute changes to realize improvements in both user experience and financial performance

Serve as point of contact for leads of Via’s central operations teams, preempting and responding to operational issues

Conduct in-depth research and analysis ensuring high quality standards are maintained as Via expands to additional markets

Contribute to product development, both internal and customer-facing

Create and implement online service solutions for new and existing lines of business

Utilize proprietary technology to monitor Via’s operation in real time, ensure its smooth execution, and identify opportunities for improvement

Qualification

Data analysisProcess developmentOperational efficiencySQLExcelTableauCommunicationTeam playerProblem solvingAttention to detail

Required

Excellent at prioritization; you understand how to get the highest ROI from your work

Meticulous and vigilant, with a high level of attention to detail

Team player that thrives working with diverse teams across all Via offices

Analytical and obsessed with numbers; you're comfortable manipulating data with platforms such as Excel, Tableau, and/or Looker; SQL experience a plus

Problem solver; you don't accept the status quo and are always looking for creative solutions

Excellent and efficient communicator with a knack for always finding the right tone

Minimum of 1 year of experience at a startup, consulting firm, or in a similarly fast-paced environment