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Citizens · 3 months ago

Home Mortgage Consumer Direct Loan Officer

United States

Full-time

Remote

New Grad, Entry Level

Citizens is a financial institution that offers a variety of lending products. They are seeking a Home Mortgage Consumer Direct Loan Officer responsible for generating sales of home lending products, providing customized loan solutions, and ensuring customer satisfaction throughout the loan process.

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Responsibilities

Determine the customer’s financial objectives using needs based sales processes

Review the customer’s lending needs, structure an appropriate loan commitment which meets their needs and conforms to credit policy, and provide the client with their customized loan solution

Coordinate with the customer or third parties for information and document gathering and scheduling issues

Follow customer loans through the loan life cycle; track and monitor leads, prepare projection reports, and maintain an active referral base

Effectively collaborate with loan processing, underwriting, compliance, and other internal lending departments as necessary to ensure all loan conditions are met in a timely and accurate manner

Maintain expertise in loan origination system(s) to ensure timely and accurate processing

Provide clear, concise, focused communication to the customer and internal partners throughout the process

Qualification

Loan origination expertiseNeeds based sellingCustomer communicationCollaboration with departmentsDegree

Required

Bachelor's Degree

Experience in generating sales of home lending products including mortgage, home equity loans and lines of credit

Ability to engage in timely and responsive customer contact

Experience with needs based selling techniques

Ability to adhere to quality and service guidelines

Ability to meet production and customer satisfaction targets

Experience in following up and following through with internal and external customers

Ability to meet established department service level agreements

Ability to determine the customer's financial objectives using needs based sales processes

Experience in reviewing customer's lending needs and structuring appropriate loan commitments

Ability to coordinate with customers or third parties for information and document gathering

Experience in tracking and monitoring leads, preparing projection reports, and maintaining an active referral base

Ability to collaborate with loan processing, underwriting, compliance, and other internal lending departments

Expertise in loan origination system(s) to ensure timely and accurate processing

Ability to provide clear, concise, focused communication to customers and internal partners

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828