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Baton Rouge Community College · 21 hours ago

Financial Aid Counselor

Baton Rouge, LA

Full-time

Onsite

Mid Level

Baton Rouge Community College is seeking a Financial Aid Counselor to provide guidance to students and families regarding financial aid processes and options. The role involves evaluating financial aid awards, making adjustments to student profiles, and maintaining knowledge of regulations while participating in community events to raise awareness about financial aid.

Higher Education

Responsibilities

Advice and counsel students and families on the financial aid process, unique circumstances for individual applicants, and options for funding a college education via incoming telephone calls, letters, and emails

Evaluate and review financial aid awards, process documents, respond to student requests

Make independent adjustments to a student’s financial aid profile within federal and state regulations and the use of professional judgment

Maintains current knowledge of federal and state aid regulations as they relate to assigned duties as well as institutional goals and objectives regarding financial aid

Interprets and modifies financial aid packages consisting of private, institutional, state and federal funds

Cross-trains with other staff as backup

Rotates with other personnel to handle “on demand/walk-in” student aid advising

Participates in college night and community events to present financial aid information

Other duties as assigned

Qualification

Financial aid knowledgeFederal aid regulationsTitle IV regulationsU.S. Department of Education rulesCustomer service orientationDatabase system experienceBanner 9 proficiencyOrganizational skillsWritten communicationOral communication

Required

Bachelor's Degree in Business Administration, Education, Computer Science, Social Science or related field

Must possess a strong customer service orientation and excellent organizational, written and oral communication skills

Ability to work individually as well as part of a team

Knowledge and experience in using a large database system

Demonstrated ability to process and maintain information that is often ambiguous and highly confidential

Must understand and adhere to procedural and confidentiality requirements

Promotes a positive image of the Financial Aid Office by making group presentations which explain both the various financial aid programs and associated application processes

Ensures student and parent awareness of the various financial aid sources during counseling sessions by providing information to them and answering their questions regarding financial aid sources