AllianceOne · 4 months ago
Customer Relationship Manager (Remote, Maumee OH)
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $16/hrAllianceOne is a subsidiary of Teleperformance, providing a global leader in contact center management. They are seeking a Customer Relationship Manager to manage customer caseloads related to mortgage assistance and foreclosure prevention, delivering high-quality customer service through various communication channels.
CommercialFinancial Services
Responsibilities
Manage a daily caseload of customers and their investor related activities
Provide the highest level of customer service via inbound/outbound calls as well as written communications
Evaluate customer’s eligibility for various COVID-19 payment assistance programs and complete financial interviews to determine next steps for loan modification and returning their loans to normal servicing
Qualification
Required
Prior customer service experience (call center/banking experience is a plus)
Excellent verbal communication skills
The ability to problem solve creatively
Strong desire to achieve goals
Basic computer knowledge/skills
Ability and openness to work with a diverse customer base
Works well in team settings
Benefits
Health Insurance (Medical/Dental/Vision)
HSA/FSA plans
Generous Paid Time Off package
Optional Daily Pay
EAP
401k after 90 days
Company
AllianceOne
AllianceOne is provides debt collection services and contact center solutions.
Founded in 1998Feasterville Trevose, Pennsylvania, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-08-01Acquired
Leadership Team
Harry Neerenberg
Chief Financial Officer
Katie Haugerud
Talent Acquisition Business Partner
Recent News
Company data provided by crunchbase