Apply on Employer Site

CAI · 4 months ago

Associate Vice President - Operational Readiness/Operational Excellence

United States

Full-time

Remote

Senior Level, Lead/Staff

$170K/yr - $215K/yr

15+ years exp

CAI is a 100% employee-owned professional services company that specializes in operational readiness and excellence for FDA-regulated industries. The Associate Vice President (AVP) will drive business growth, enhance service delivery, and develop market-leading strategies while leading high-performance teams and ensuring customer excellence.

Asset ManagementConsultingProject Management

Responsibilities

Establishes, grows, and leads the team responsible for OR/OE professional service offerings

Develops and executes strategy and marketing assets for the practices, including participation in trade shows and marketing events within and beyond regional efforts

Forecasts trends and identifies the need for new or modified products or services

Spends non-billable time on marketing, direct sales, sales support, business systems development, and initiatives to drive long-term business success

Establishes and maintains relationships with key accounts, actively supplements account relationship managers and supports major sales efforts

Establishes and oversees the quality systems for work performed within the practices and supports senior-level client engagement in high-visibility projects

Develops and publishes procedures, guidelines, tools, and templates for efficient and consistent execution of repeatable work

Collaborates with CVPs and operational leaders to recommend hiring decisions and compensation structures

Collaborates with the Training department to customize the qualification program for services related to the practices

Coordinates with CVPs operational leaders to recommend appropriate billing rates according to the type of work and market intelligence

Reviews and, when authorized, approves proposals within the practices

Pro-actively balances billable work and internal objectives to maintain a profitable workforce while moving the business forward

Drives thought leadership, industry engagement and support to marketing from internal SMEs and Consultants

Authorizes professional society participation as part of marketing campaigns

Ensures appropriately skilled participation for marketing events

Qualification

Business growth strategiesFinancial acumenCustomer engagementLeadership experienceRisk managementTalent developmentCommunication skillsTeam developmentNegotiation skillsRelationship-building