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Crisis24 · 4 months ago

Integration Data Specialist

Annapolis, MD, USA

Full-time

Onsite

Mid Level

Crisis24, a GardaWorld company, is a leading integrated risk management and consulting firm. They are seeking an Integration Data Specialist to manage multiple integration projects, provide technical support, and enhance service delivery through data aggregation and analysis.

Information TechnologyNetwork SecuritySecurityService Industry

H1B Sponsor Likely

Responsibilities

The ability to manage and action multiple concurrent integration projects, e.g., Single Sign-On (SSO), HR and other data integrations

The ability to lead client-facing and internal calls. Set an agenda. Clearly convey the program features and options. Gather business needs from the clients/attendees. Provide a product demonstration

Update or create product guides and informational resources

Understanding of the system applications, the interdependencies of the different modules, and how the data supports client duty of care programs

Provide technical support to Crisis24 internal and external clients in a timely and efficient manner

Perform research and analysis of multiple data sources to meet business performance reporting needs using SQL and Excel

Analyzing data and recommending client or travel process changes to improve the data quality

Following changes to improve the data, outlining to the Data Support Team the data issues in a data clean-up request

Troubleshoot issues using a variety of tools from Crisis24 applications and interaction with the databases (using SQL)

Recognize patterns and common issues and communicate then to the internal and external team

Capture problem information, resolution, and client communications in Crisis24’s ticketing system while providing well written responses to clients indicating issue resolution

Ability to identify and differentiate issues across the application stack (User Interface, Integration configuration and Database). Ability to work as part of a cross functional team in collaboration with product management, engineering, customer support, sales, and account management

Ability to prioritize and support multiple implementation projects

Document and submit requirements for existing and new products, or product enhancements

Familiarity with basic excel formulas used to analyze and manipulate data for quality assurance

Prepare customer and internal facing application and business performance reports using SQL and Excel

Participate in implementing and supporting internal controls in support of yearly ISO 27001 certification compliance requirements

Qualification

SQLData AnalysisProject ManagementRelational DatabasesCustomer ServiceTechnical SupportTroubleshootingEffective CommunicationTime ManagementTeam Collaboration

Required

Bachelor's Degree or equivalent combination of education/experience required. Technical focus is advantageous

Documented work experience, either technical or involving client interaction

Computer proficiency – Office suite

Relational databases including SQL Server, Postgres, or Oracle, including knowledge/understanding of database schema and input/output

Excellent written and verbal communication skills

Project Management skills: experience overseeing and managing integration and software implementation projects

Capability to effectively coordinate and lead discussions with internal and external clients/vendors

Effective time management skills

Effective troubleshooting and problem-solving skills

Ability to organize and prioritize work with little supervision

Naturally proactive and able to find and complete meaningful tasks in the absence of client demand

Ability to multitask, organize and document

Be able to work in a team environment and assist where needed

Preferred

Experience in some aspects of travel agency data management, airline data operations or travel knowledge is a plus

Familiarity with basic excel formulas used to analyze and manipulate data for quality assurance

Company

Crisis24

Crisis24 is an integrated security risk management company.

Founded in 1990

Montréal, Quebec, CAN

1001-5000 employees

https://crisis24.garda.com

H1B Sponsorship

Crisis24 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)