Shield AI · 4 months ago
Manager, Autonomy Applications Engineering (R3841)
Washington DC Metro Area
Full-time
Onsite
Mid Level
$163K/yr - $245K/yrShield AI is a venture-backed deep-tech company dedicated to protecting service members and civilians with intelligent systems. As a Manager of Autonomy Applications, you will lead a team of applications engineers, providing expert support for customers, mentoring your team, and driving product improvements to enhance customer engagement in robotics and autonomy solutions.
Artificial Intelligence (AI)Autonomous VehiclesDronesMachine LearningNational Security
Responsibilities
Serve as the functional team lead for a team of customer facing applications engineers
Guide, mentor, and develop a team of applications engineers to provide expert support and troubleshooting for customers
Manage, prioritize and delegate customer issues
Support BD in pre-sales and post-sales activities as a technical resource
Ensure timely and effective technical assistance, troubleshooting, and onboarding support for customers implementing the SDK
Maintain a deep understanding of the SDK’s features, updates, and use cases to guide the team and assist customers
Oversee and contribute to the creation and continuous improvement of technical resources, such as user guides, FAQs, and knowledge bases
Act as an escalation point for complex customer issues and provide hands-on support when necessary
Coordinate closely with product development, sales, and customer success teams to ensure customer feedback informs SDK improvements and new features
Act as a liaison between customers and internal teams to advocate for customer needs and communicate product updates
Develop and grow your teammates through mentorship and training
Set performance goals, conduct regular evaluations, and foster a collaborative team environment
Develop and refine support processes to improve team efficiency, customer satisfaction, and response times
Track and report on key metrics related to customer engagement, issue resolution, and team performance to stakeholders
Qualification
Required
Experience developing software for mobile robot / autonomy applications
Experience in the defense aviation or robotics industry
Experience building and running a 5–7-person enterprise software applications/solutions engineering team
Benefits
Bonus
Benefits
Equity
Temporary benefits package (applicable after 60 days of employment)
Company
Shield AI
Shield AI is a deep-tech company that focuses on developing AI-powered systems to enhance the safety of service members and civilians.
Founded in 2015
1001-5000 employees
H1B Sponsorship
Shield AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$1.31BKey Investors
Hercules CapitalUS Innovative Technology FundSnowpoint Ventures
2025-03-06Series F· $240M
2023-12-29Debt Financing· $200M
2023-10-31Series F· $300M
Leadership Team
Gary Steele
Chief Executive Officer
Brandon Tseng
Co-Founder
Recent News
Company data provided by crunchbase