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Rilla · 4 months ago

Customer Success - 2027 Intern

New York City

Internship

Onsite

Intern

Start in 2027

Rilla is a leading conversation intelligence software company focused on enhancing the sales process for outside sales teams. They are seeking a Customer Success Intern to onboard clients, analyze data for account growth, and ensure customer satisfaction while aligning their success with Rilla's growth objectives.

Sports

Responsibilities

Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla

Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person

Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies

Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric

Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers

Qualification

Customer onboardingData analysisFinancial metricsCommunication skillsTeam playerProblem solvingAdaptability

Required

Excellent communication skills

You can move, think, act, and learn extremely fast

You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day

You're energized by building a startup from the very beginning working in the office

Preferred

A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics

An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you're constantly seeking discomfort

A team player. You love giving and receiving feedback and learning and growing as a team

Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more

Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you're not afraid to try weird, crazy, and quite possibly stupid ideas

Extremely focused. You practice extreme focus in everything you do. You're always looking to prioritize your time and resources to maximum efficiency