Legends Global ยท 3 days ago
Premium Experience Host
Richmond, VA
Part-time
Onsite
Entry Level
2+ years expLegends Global is a leader in privately managed public assembly facilities, and they are seeking a part-time Premium Experience Host at Altria Theater. The role involves delivering top-notch client services and hospitality during premium events, ensuring exceptional guest experiences and maximizing customer satisfaction.
HospitalityMarketingSports
Responsibilities
Prepare premium spaces and supplies before guest arrival to create a warm and inviting environment
Greet guests at the VIP entrance, efficiently scanning tickets and issuing credentials
Provide attentive assistance throughout the event, promptly addressing inquiries or concerns
Maintain exclusivity in Premium areas by monitoring and enforcing entry for authorized guests
Exceed guest expectations with exemplary customer service, effectively resolving issues as they arise during the event
Support the Operations team in maintaining organization and cleanliness throughout Premium spaces
Serve as a knowledgeable resource for guests regarding venue policies and event details
Monitor food displays to uphold high presentation standards
Prepare detailed reports and recaps following events, providing valuable feedback
Stay informed about Premium experience offerings and contribute to sales initiatives
Perform on-site upgrades and sales as needed
Assist with event operations as needed to ensure smooth execution
Liaise with event staff within Premium spaces to share policies and procedures for guest hospitality efforts
Collaborate with the Director and Premium Sales Manager for scheduling, guest list management, activations, and other related tasks
Consistently engage with clients to ensure their experience is exceptional, promptly addressing any issues or requests they may have
Qualification
Required
High school diploma or equivalent
Minimum 21 years of age
Minimum 2 years of guest service and communications experience, demonstrating excellence
Excellent communication and interpersonal skills for effective engagement with guests and colleagues
Comfortable and adept at catering to the needs of high-profile guests and VIPs
Strong problem-solving abilities, adept at multitasking and maintaining organization in fast-paced environments
Skilled in de-escalating situations and maintaining a positive attitude to foster a welcoming atmosphere
Comfortable interacting with individuals at all staff levels, ensuring smooth operations and communication
Flexibility to work non-traditional hours, including nights, weekends, and holidays, to accommodate event schedules
Demonstrates judgment, tact, and diplomacy in handling sensitive guest interactions professionally
Physical capability to stand for extended periods, occasionally lift up to 35 lbs., and navigate various indoor and outdoor environments
Willingness and ability to work in diverse weather conditions to ensure guest comfort and safety
Company
Legends Global
Legends Global is the premier partner to the world's greatest live events, venues and brands.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New Mountain Capital
2017-05-04Series Unknown
Leadership Team
Shervin Mirhashemi
Chief Executive Officer
Scott Aronsky
Chief Financial Officer
Recent News
2025-12-05
2025-10-09
The Bahamas Ministry of Tourism
2025-09-17
Company data provided by crunchbase