Macy's · 4 months ago
Seasonal Santaland - Manager, Herald Square - Part Time (TEMP)
151 West 34th Street, New York, NY, 10001, US
Full-time, Part-time
Onsite
Entry, Mid LevelMacy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Seasonal Santaland Manager to oversee the operation and customer experience of the Santaland attraction during the holiday season. The role involves preparing the attraction, managing staff, and ensuring high levels of customer service.
Consumer GoodsFashionRetail
Responsibilities
Preparing Santaland attraction and back of house areas for holiday season. Duties may include: Designing, propping, and/or decorating holiday tableaus, e.g. laying snow, stringing lights, cleaning/dusting etc
Designing and implementing elf trainings
Daily scheduling and staff management of elves
Manage customer flow and experience throughout the Santaland attraction
Lead reservation experience
Interface with guests and address special needs and/or concerns
Facility maintenance of attraction and BOH areas
Maintaining highest levels of customer service throughout the operation
Demonstrated experience in responsibly de-escalating and managing through employee relations issues, as well as customer disputes and/or concerns
Ability to manage through challenges with the utmost discretion, and an understanding of legal and ethical obligations to colleagues and the company
Ensure safety guidelines are being adhered to at Santaland and on location
Qualification
Required
Bachelor's degree preferred
Experience with employee relations preferred
Experience leading teams of varying size
Operations experience (preferably in entertainment, theater, or production, but not required)
Event execution and/or management experience
Experience managing schedules and timelines
Experience training others in the skills required for their positions
Crowd control experience
Strong interpersonal, written and verbal communication skills
Must be able to stay calm under pressure and problem solve in a dynamic environment
Basic math functions such as addition, subtraction, multiplication and division
Must have the ability to work independently with minimal supervision
Must be able to multitask in a fast paced environment
Present a professional image consistent with Macy's brand values
Ability to lift at minimum 40 pounds
Heavy lifting and getting dirty should be expected in this position
Customer service experience
Basic computer skills
Preferred
Knowledge of a second language helpful but not required
Knowledge of lighting and sound systems preferred
Experience creating/implementing training curriculum preferred
Benefits
Merchandise discounts
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Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
Founded in 1858
10001+ employees
H1B Sponsorship
Macy's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (10)
2021 (26)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
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