Warren CAT ยท 4 months ago
Machine Technical Communicator II
Odessa, TX
Full-time
Onsite
Mid, Senior Level
5+ years expWarren CAT is seeking a Technical Communicator II who will provide technical assistance to internal and external customers. The role involves assisting technicians with repairs, coordinating with engineers, and resolving product issues to enhance customer satisfaction and improve repair processes.
Commercial Real EstateReal EstateReal Estate Investment
Responsibilities
Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are being completed
Coordinate and work with Caterpillar engineers in resolving product issues
Answer technical requests and inquiries to resolve product problems through diagnosis, personal knowledge and expertise, research, manufacturing contacts and engineering data
Recognize, document and report product issues and assist in determining root cause that significantly affect customer satisfaction, productivity and/or operations
Travels to customer sites within assigned region to assist in complex troubleshooting and ongoing issues to gain a better understanding of the specific repair and establish improvements in the repair process
Attends necessary training in order to stay up to date on new products and challenges
Utilizes Caterpillar system resources, such as SIS web, Product Support CRM (PSCRM), Dealer.Cat.com, Dealer Product Support Search (DPSS), Service Information Management System (SIMS I) /Continuous Product Improvement (CPI), to diagnose issues and evaluate possible solutions
Proficient in using professional phone etiquette to field customer calls
Qualification
Required
Associate's degree (A. A.) or equivalent from two-year college or technical school; or five (5) year related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Moderate computer skills. Familiar with web navigation, experience working with databases
Must have valid drivers license and clean driving record
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Benefits
Health, dental, vision, life, and more as a comprehensive benefits package
Company
Warren CAT
Warren CAT is a culture of empowerment, diversity, pride, accountability company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Raksha Rao, MBA, SHRM-CP
Human Resources Business Partner
Recent News
Intelligent CIO North America
2023-04-08
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