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Acro Service Corp · 1 month ago

Customer Service Inbound II

Des Moines, IA

Contract

Onsite

New Grad, Entry Level

$16/hr - $16/hr

0+ years exp

Acro Service Corp is seeking a Customer Service Inbound II to assist customers with their unemployment claims. The role involves answering calls, providing information, and resolving issues while ensuring a high level of customer satisfaction.

ConsultingInformation TechnologyStaffing Agency

Hiring Manager

Devesh Chaudhary

Responsibilities

Answering customer service calls

Assisting customers with questions on their unemployment claim

Taking statements

Resetting passwords

Submitting requests on customers' behalf by accessing IWD's database

Ability to communicate and record information accurately

Ability to question others to determine specific needs

Ability to deal with people patiently

Ability to proofread and correct errors

Receive and place telephone calls, fill out and verify information on forms or records as well as proofread to verify that forms are completed properly

Perform all duties as Customer Service Inbound I

Handle large accounts or more difficult issues

Lead teach guide and/or motivate teams

First level problem resolution

Will be on phones full time, all inbound calls

Qualification

Call center experienceProblem resolutionCommunication skillsTeam leadershipAttention to detail

Required