Dexcom · 4 months ago
Sr Director Customer Advocacy
Mesa, Arizona
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$156K/yr - $261K/yr
8+ years expDexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM). The Senior Director of Global Customer Advocacy is responsible for leading the company’s global complaint handling and post-market surveillance programs, ensuring product safety, regulatory compliance, and customer satisfaction.
DiabetesHealth DiagnosticsMedical DeviceSensor
Responsibilities
You will define and execute global strategy for complaint handling and post-market surveillance across multi-site, multi-country operations
You will develop departmental strategic plans aligned with global regulations and corporate initiatives
You will own and manage departmental budget and capital spending plans
You partner with executive leadership to establish and maintain strategic objectives
You lead, mentor, and develop multi-level, geographically dispersed teams
You ensure staffing, training, and performance management support operational excellence
You promote a strong understanding of the Quality Management System (QMS), global regulatory requirements, and data privacy laws
You collaborate with Quality, Regulatory Affairs, R&D, Medical Affairs, Engineering, Operations, Legal, and Customer Service to resolve product issues and improve customer satisfaction
You actively contribute to product design and risk management teams
You participate in the Quality Action Committee for key risk management decisions
You ensure complaint handling and reporting processes comply with global regulations (FDA, EU MDR, ISO 13485, etc.)
You communicate directly with global regulatory authorities regarding product complaints and trends
You support Internal and External Audit Activities
You oversee identification and reporting of potentially reportable events to regulatory agencies
You leverage data analytics to identify trends, risks, and improvement opportunities
You monitor global data to detect emerging issues and evaluate effectiveness of corrective actions
You drive digitalization and process simplification to enhance efficiency and scalability
You translate customer feedback into actionable insights for product and process improvements
You establish departmental metrics, goals, and service level agreements (SLAs)
You report key performance indicators (KPIs) to executive leadership
You ensure follow-up and corrective actions when SLAs or metrics are not met
Qualification
Required
Proven experience leading global teams in complaint handling, post-market surveillance, or related quality/regulatory functions
Deep understanding of global regulatory requirements and standards (FDA, EU MDR, ISO 13485, etc.)
Strong analytical skills with experience in high-integrity, data-driven decision-making
Excellent communication and leadership abilities
A minimum of 8-10 years of experience in complaint vigilance and quality assurance within the medical device / biotechnology industry
Typically requires a bachelor's degree with 15+ years of industry experience
25% travel required with the ability to travel internationally
Benefits
A front row seat to life changing CGM technology. [Learn about our brave #dexcomwarriors community](https://www.dexcom.com/warriors).
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Company
Dexcom
Dexcom develops, manufactures, and distributes continuous glucose monitoring systems for diabetes management.
10001+ employees
H1B Sponsorship
Dexcom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (41)
2023 (67)
2022 (75)
2021 (49)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
$2.16BKey Investors
RWI Group
2023-05-02Post Ipo Debt· $1B
2020-05-12Post Ipo Debt
2018-11-01Post Ipo Equity· $750M
Leadership Team
Jacob Leach
Chief Operating Officer
Matt Dolan
Executive Vice President, Strategy, Corporate Development & Dexcom Labs
Recent News
2026-01-16
Medical Device Network
2026-01-15
Company data provided by crunchbase